We are looking for an organizationally strong, and communicative Technical Enablement Manager (m/f/d) to help us revolutionize our customer experience. You share our EGYM vision “making the gym work for everyone” and want to lead our customers to success with our Connected Training Floor? Then take up the challenge and apply now to join our team in Munich or remotely in Germany!
Implementation of Connected Training Floors: You ensure a smooth process in the implementation of our Connected Training Floors, such as interfaces to member management, smart cardio, and much more for our customers
Implementation of Apps: You are responsible for the successful implementation of our personalized apps for our customers with all technical feature sets
Customer Satisfaction: You engage closely with customers and partners to understand their needs, drive implementation, and deliver lasting satisfaction
Collaboration: You work closely with our experienced Product team in the area of interfaces and apps to create an optimal customer experience and continuously improve the process
Documentation: You support the creation and updating of documentation, such as on Notion, to keep all stakeholders up to date
Coordination: You continuously coordinate with other teams in Operations and Customer Success to achieve common goals and share knowledge
Your fitness level
Experience in Customer Relations: You have experience in working with customers and can successfully manage customer meetings, even for more complex customer issues
Technical Affinity: You have a strong technical understanding of software systems and mobile apps and are ideally familiar with APIs. Programming skills are an advantage
Way of Thinking and Working: You are characterized by analytical thinking and problem-solving skills, have a high level of consulting competence, and a quick grasp of new ideas
Organizational Skills: You can effectively manage multiple projects and tasks in parallel and find solutions promptly through close communication with your colleagues
Soft Skills: You are curious, proactive, eager to learn and adaptable to change
Tools: You have very good Excel skills and have already worked with Salesforce and Jira
Language Skills: You are fluent in English, plus fluent in at least one of these languages: Spanish, French, or Dutch. German is a nice to have
Your training goal for your first 6 months
Product Knowledge: You have a comprehensive understanding of our API platform, including our partner integrations and our customizable apps
Implementation of Features: You play a key role in the successful implementation of product features
Process: You have actively shaped the implementation process
Collaboration: You are appreciated by your team and key stakeholders from Support, Order Management, Customer Success, Sales, and Product for your collaboration and valuable contribution
The equipment we provide
Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany, or alternatively, use our in-house gym with EGYM products
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve
Work-Life Balance: Benefit from flexible working hours and 30 days of vacation per year
Mobility: Enjoy a monthly travel subsidy of 45€ for public transport
Discounted Offers: Enjoy a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
Bike Leasing: Stay active with our leasing bike offer for your commute or in your spare time
Subsidized Pension: Profit from our employer-subsidized pension
Contact Information
Apply now with your documents (CV, earliest possible start date and salary expectations) and specify the job ID #1690.
