Read by 33 job seekers.
We're putting together a talented team to build the #1 training platform for Runners
We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.
We’re growing extremely fast! in November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year, reflecting the innovation and impact of what we’ve built & now in 2025 we have just been acquired by Strava! 🤯 🎉
We want to grow as fast as we can into the future and are looking for individuals who will help us get there. Our aim is to reach millions of subscribers and be the go-to training platform for any runner. Now is a magical time to join and with our recent acquisition it makes the journey even more exciting! 🚀
In the Technical Support team at Runna, we handle the more technical questions and help troubleshoot app issues. Working closely with the Customer Experience team, we filter conversations so only the most complex problems reach the Tech Team. This frees up the Tech Team to spend less time on Intercom and more time improving the app by building new features and fixing bugs!
You’ll be the first point of contact for Runna’s:
Providing Technical Support via Intercom:
Supporting Colleagues via Escalation Channels:
This role is perfect for someone who thrives on problem-solving, is passionate about fitness, and takes pride in delivering exceptional user experiences. As a key member of our Technical Support team, you will be pivotal in ensuring customer satisfaction, resolving issues, and creating positive relationships with our community! The ideal candidate likes getting stuck into complicated problems and understanding how to solve them.
Key Attributes:
Requirements
We aim to keep the interview process as straightforward and enjoyable as possible. It will consist of the following stages:
Once the process is finished, we promise to let you know our decision as soon as possible.
Benefits
We offer an hourly rate of $27.50–$30 (based on experience), along with generous equity.
We'll be growing our package of benefits over time - read details here: Benefits at Runna
Overview of our benefits:
Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process ❤️
Still have questions? Check out our Careers Page and FAQ.
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Explore open roles →Estimated Salary Range
Our AI-powered salary intelligence estimates this position's salary to be between $60,000 - $75,000. The actual salary may vary based on factors such as experience, location, and market trends.
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