We are hiring!

The Wow

The Technical Support Manager will play a vital role in the payment engineering department, ensuring that issues and bugs identified in the platform are resolved promptly.

A taster of what you will be involved with: 

• Define and implement processes and procedures for support, ensuring KPI’s are defined, and communicating this to all stakeholders
• Serve as the first point of contact for internal customers regarding our Payment System and related products, operating both in cloud and on-premises environments
• Analyse, diagnose, and resolve issues in QA and Production environments, ensuring minimal escalations to development teams
• Management of issues/bugs identified by the Payment Operations team, all the way through to remediation, ensuring they have full visibility of the status of it
• Work closely with developers, product teams, and infrastructure teams to troubleshoot problems, implement fixes, and optimise system performance
• Managing the production and distribution of the weekly Payment Platform release
• Schedule to key stakeholders
• Support stakeholders by extracting, analysing, and providing data on support/bug issues for reporting and business insights
• Lead investigations and root cause analyses for incidents, particularly security breaches, payment failures, and performance bottlenecks
• Manage a team of support engineers

What we are looking for

• Experience in Payments, FinTech, or financial services testing, particularly in PCI DSS-regulated environments
• Database Expertise - Proficiency in SQL scripting, including PostgreSQL and MS SQL Server, for querying and analysing payment data 
• .NET/C# experience
• Experience with Jira, any source control systems, browser’s console
• Collaboration & Independence - Ability to work both independently and as part of a cross-functional team, coordinating with multiple departments ·
• Task Management & Prioritisation – Skilled at managing workload, prioritising tasks, and adapting to dynamic environments
• Understanding of online entertainment and the gambling industry

What We Offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

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