Temporary Contract Trainer Contract Duration

• Four to Six months (as an on-needed basis) Position Overview We are seeking an experienced Temporary Contract Trainer to support DIRECTV Customer Service and Sales call center agents internationally during a high-volume training period.
• This role focuses on trainer preparation, practice, and live facilitation to support agent readiness and performance.
• The Trainer will deliver instructor-led training sessions, facilitate learning activities, and reinforce key customer service and sales concepts for frontline agents and as needed, team leaders within a call center environment.
• Training will emphasize practical application, confidence-building, and adherence to DIRECTV standards to ensure agents are prepared to effectively support customers on live calls.
• This is a temporary role with the potential for extension based on business needs and performance.
• The Trainer will partner closely with the Training and Education team to execute existing training content and support ongoing education initiatives, rather than develop new curriculum.
• Key Responsibilities • Deliver training sessions to agents and team leaders in virtual and/or in-person environments • Facilitate group discussions, role plays, and training activities • Reinforce training concepts through follow-up support, huddles, or coaching sessions • Support implementation of training programs related to sales, customer service, products, or systems • Partner with training leadership and site leadership to support training initiatives • Track completion of training sessions as needed • Provide feedback to the Training and Education team on agent performance, knowledge gaps, and training opportunities • Support ongoing education initiatives such as micro-learnings, team huddles, and skill-building sessions• Maintain professionalism and strong communication when working with agents, leadership, and clients Qualifications & Experience • Previous experience in training, coaching, call center operations, sales, or customer service preferred • Strong communication and presentation skills • Comfortable facilitating training sessions and speaking in front of groups • Ability to engage learners and lead interactive training activities • Strong organizational and administrative skills • Experience of creating or working with training materials such as PowerPoint presentations, and Word documents • Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook) • Ability to work independently and manage training schedules • Positive attitude, professionalism, and strong interpersonal skills • Willingness to travel domestically or internationally, if needed • Bilingual or multilingual language skills are a plus • Must have a valid passport Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position.
• Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.
• The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
• Hiring Rate Minimum: $93,600 annually (minimum will not fall below the applicable state/local minimum salary thresholds) Hiring Rate Maximum: $124,800 annually 160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real.
• With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.