THE ROLE: IT SYSTEMS ADMINISTRATOR - TEMPORARY 

​As OLLY’s temporary IT Systems Administrator, you will be responsible for managing and maintaining on-prem and cloud-based infrastructure. You will also work and collaborate frequently with key IT stakeholders and IT Director to facilitate ongoing improvements and support activities within the environment. The IT Systems Administrator will be a strong communicator with a love for people, systems, and improvement. This is an SF-based temporary role and will report to our IT Director. 

KEY RESPONSIBILITIES​ 

• Administer and maintain applications owned by IT; manage user accounts, permissions, and access rights across various systems; 
• Maintain standard operating procedures and best practices for system administration; 
• Maintain and troubleshoot network devices such as routers, switches, firewalls, and access points; 
• Monitor IT system performance, network traffic, and identify potential issues and proactively address them; 
• Conduct regular system backups and maintain data recovery; 
• Support improvement of IT systems, network, software, hardware, IT policies, and security; 
• Assist in resolution and support for issues related to IT systems, network, software, hardware and security, including acting as escalation for 3rd party IT as needed; 
• Create and maintain technical documentation, including user guides and manuals; 
• Maintain inventory of hardware and software assets, track warranties, and manage licenses; 
• In conjunction with IT Director and 3rd party IT, coordinate procurement of IT equipment, software licenses, and services; 
• Liaise with P+C, 3rd party IT, and Unilever counterparts to streamline onboarding and offboarding, including accounts and hardware provisioning; 
• Collaborate cross-functionally to implement projects and technology improvements 
• Other ad-hoc duties as assigned 

THE CANDIDATE​ 
You have a baseline knowledge of IT best practices and love helping others navigate the complexity of technology. You are action-oriented, follow through on commitments and ask for help when you need it. You are proactive, organized, self-motivated, and unafraid of wading into the weeds to solve a problem. You want to work as an integral part of a team that centers people in its IT. The IT Systems Administrator will maintain a secure, reliable, and high performing IT infrastructure to ensure a safe and productive work environment.  

CAPABILITIES + SKILLS REQUIRED​ 

• 3-5 years of IT support experience 
• Strong competency with Microsoft 365 and Teams required 
• Familiarity with Jamf, ManageEngine, 1Password, and AV / backup tools 
• Experience configuring and troubleshooting Windows and macOS devices  
• Experience configuring and troubleshooting network devices and services (Wi-Fi, LAN, VPN) 
• Strong problem solving and organizational skills​ 
• Ability to prioritize and multi-task in a fast-paced environment​ 
• Ability to communicate complex technical concepts for non-technical audiences 
• Dedication to personal and professional accountability - you ask questions, learn quickly and find solutions 

NICE TO HAVES 

• Experience with conference rooms, mics, and cameras 
• Experience working within or implementing defined IT controls 
• Experience with cloud environments (AWS, Azure, and/or GCP) 
• Certifications – Microsoft, Cisco Meraki, Jamf  

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WHAT TO EXPECT DURING THE INTERVIEW PROCESS 

• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team 

THE DETAILS​ 

LOCATION: San Francisco, CA (hybrid, 2-3 days onsite/week) 

HOURS: full time, hourly 8:30am-5:30pm PST (6-10 months) 

MANAGER: IT Director 

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. 

The pay range for this position is $48-50/hour dependent on experience.