Who We Are
Lulafit is a leading provider of amenity management and consulting services for commercial real estate. Our company enhances the value proposition of properties by delivering exceptional amenities and experiences to tenants through hospitality services and proprietary technology, thereby fostering tenant satisfaction, retention, and overall property performance.
What You’ll Do
The Tenant Experience Coordinator will be responsible for ensuring smooth and efficient operational procedures for tenant events and conferencing, while providing the highest level of customer service.
How You'll DoResponsible for marketing the conference facility in order to drive engagement and revenue in the spaceManage conference bookings Manage day-to-day technical and operational needs of second floor conference and lounge spaceCoordinate bookings & execute meeting planning and eventsResponsible for assisting in marketing the tenant experience program; coordinating with the tenant experience team, property management, leasing and any other necessary stakeholdersLearn and anticipate tenant needs/preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiencesExecution of creative tenant programming/events Manage vendor partnershipsManage master calendar of building eventsCreate + distribute monthly newsletter including calendar of events and lifestyle content Provide tailored recommendations for dining (team outings, corporate dinners, date night), corporate gifting, conference/meeting catering options, etc.Manage amenity reservations including conference room bookings and private rentals (agreements, security deposits, enforcing of rules & regulations, pre/post walkthroughs, etc.)Assist tenants with conference/meeting room preparation (i.e. catering, system checks, ensure smooth guest check-in, etc.)Liaison and collaborate with other on-site teams to ensure a consistent five-star tenant experience Key CompetenciesCommunication: Excellent verbal and written communication skills. Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset always.Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:
* Paid Medical Options & Life
* Dental & Vision
* 401k with employer match
* Generous Parental Leave
* Professional Development Reimbursement
* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.
We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.
