Who We Are
Lulafit is a leading provider of amenity management and consulting services for commercial real estate. Our company enhances the value proposition of properties by delivering exceptional amenities and experiences to tenants through hospitality services and proprietary technology, thereby fostering tenant satisfaction, retention, and overall property performance.
What You’ll Do
The Tenant Hospitality Ambassador will be responsible for ensuring smooth and efficient operational procedures within all areas of the building lobby and entry amenity space, while providing the highest level of customer service.
How You’ll Do ItDirect oversight of all lobby experiencesResponsible for the arrival and departure experience of each tenant and guestGreeting, checking in and directing visitorsLearn and anticipate tenant needs/preferences to provide them with personalized solutionsChecking bags and packages, as neededOversee delivery personnel and enforce only authorized use of service elevatorsStock and maintain coffee/tea bar in the lobbyCollaborate with security team on emergency, safety and access control proceduresCreate badges for employeesFollow procedures for responding to medical emergencies, disgruntled visitors, or other suspicious activitiesMaintain constant surveillance of assigned areas via security cameras and respond per operational proceduresFoster a hospitality environment; infuse hospitality into all client and customer interactionsLearn and anticipate tenant needs/preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiencesLiaise and collaborate with property management, leasing, and other on-site teams to ensure a consistent five-star tenant experience Support leasing and property management on key tours for new prospects and renewalsAttend regularly scheduled meetings with building management to review success metricsMaintain effective communication with tenants, building management, and ownership to advise on lobby operational needs, happenings and occurrencesSupport the Tenant Experience Manager with programming/events and community buildingKey CompetenciesOrganization and task management: Ability to prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.Self-Directed: Ability to work independently and prioritize tasks without constant supervision.Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.Customer Centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:
* Paid Medical Options & Life
* Dental & Vision
* 401k with employer match
* Generous Parental Leave
* Professional Development Reimbursement
* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.
We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.
