Location: Based within a reasonable commute of Basingstoke, with regular global travel around the world to Tennis events. Approximately 50% Basingstoke Office and 50% on-site

Contract: Full-Time, Permanent

Expected Start Date: August 2025

Salary Band: £26,990 - £32,390 (depending on experience)

Overview:

This is a unique hybrid role, acting as a vital link between the Hardware Team and the Onsite Operations Team. With responsibilities spanning both hardware support and system operations, you’ll play a central role in driving cohesion between these two pillars of the department. When onsite at tournaments, you won’t just contribute to event delivery, you’ll take the lead in managing and deploying kit, refining build-out processes, and helping create a more streamlined, integrated operation.

Your time will be split between our Basingstoke HQ and international tennis events, with the balance shifting based on the demands of the tennis calendar. The schedule will naturally ebb and flow throughout the year, so flexibility and the ability to adapt to the tour's rhythm are essential.

You’ll join the Tennis Operations Team, working closely with Projects, Warehouse, and Logistics to plan, maintain, and deliver the resources needed to execute events to the highest standard, ensuring the right staff and equipment are always in the right place at the right time.

The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of hardware moving between continents, tennis is one of the most logistically complex departments in the business.

In this role, you’ll play a key part in keeping equipment and processes fit for purpose year-round, contributing both to daily operations and long-term strategic improvements.

Why This Role:

The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands-on approach to deal with asset management and kit quirks, as well as building and maintaining robust processes.

You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands-on operational insight, with the goal of identifying and improving processes.

This role has many developmental benefits, such as:

• People management skills: Collaborating with a wide range of teams, such as the project team, core hardware team, and logistics teams

• Exposure to strategic planning: Play a key part in the future of hardware architecture, efficiencies and innovative ideas to reduce cost, improvements to the system or how we operate.

• Develop problem-solving skills: This role will be fast-paced, and you will need to find solutions to problems promptly.

Key Responsibilities

• Identify operational hardware trends and issues by gathering analytical information, investigating root causes, and proposing alternative solutions, configurations, and working practices.

• Develop and implement strategies to improve the efficiency of existing processes and procedures, with a focus on enhancing hardware system reliability to enable future improvements.

• Support the year-round health of our kits, working closely with each kit manager to proactively manage equipment for each event.

• Advise project managers and other staff on stock availability and suggest appropriate solutions where necessary.

• Liaise with the Procurement and Stock Team to forecast hardware and stock requirements.

• Communicate regularly with the Core Hardware and Procurement teams to ensure adherence to established standards.

• Lead the implementation and ongoing maintenance of the Crosscheck asset management system.

• Manage the kit quirks process, collaborating with the hardware team to assign responsibilities and schedule completion of quirks requests.

• Identify weaknesses in current systems or hardware, and work with relevant teams to implement improvements.

• Create and deliver hardware training for the department to enhance team knowledge and capability.

• Monitor and operate the ball-tracking system and broadcast analysis during events.

Skills, Knowledge and Expertise

• Proactive, diligent and organised,

• Efficient with time, able to prioritise and be self-sufficient,

• Demonstrated history of working with computer and camera hardware

• Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available

• Experience in introducing and executing new processes across a team,

• Track record of creating and delivering training,

• Understand hardware processes, including RMA, Procurement, Crosscheck and Quirks.

• Excellent communication skills, as you’ll be liaising with the operations team, core hardware team and wider business.

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you do not meet all of the criteria above but believe that there are certain areas you excel and that you possess the passion and desire to develop the other attributes, then we encourage you to apply.

Team Culture

At Hawk-Eye, we pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include:

• Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry.

• Teamwork: We celebrate our successes and learn from our experiences as a team.

• Passion: Our love for sports drives everything we do.

What Difficulties Might I Face?

Up to this point, I’m sure there have been many things that you find intriguing about the role; however, there can be difficult times:

Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the last ball has been hit.

Travelling Abroad: You can expect to spend up to 220 days per year on tour away from home. Whilst there are glamorous locations where Grand Slams are held, there are also some locations that you may not have anticipated that you will be expected to travel to. Please take a look at the following link, which shows you some of the locations you could be expected to travel to: https://www.atptour.com/en/tournaments

Working & Living in Different Time Zones: This role is tour-based, which means you will be spending time away from family and friends, where social events could be missed. Working in different time zones can also impact communication.

High-Pressure Situations: Working in a live broadcast environment on a production that is distributed to millions worldwide will bring high levels of pressure.

We will do our best to train and equip you to the best possible level to help with these, but they must be considered before submitting your application.

Application & Hiring Process

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Task Submissions: Successful candidates from the application stage will receive invites to access our one-way video interview platform (Hireflix).

• Review Period: Once you have completed the task, our team will take a period of time to review responses and provide application updates.

• Assessment Event: Successful candidates from the video interview stage will be invited to one of our Hawk-Eye Assessment Events. This could be virtual or in-person, and you will be provided with further details and preparation material prior to the event.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews.