JOB SUMMARY

Coordinate and support various aspects of ticketing initiatives with Global Events. Main focus of  this role revolves around the MLB season ticket program and several Major League Baseball jewel events.  

RESPONSIBILITIES

• Ensure management, fulfillment, distribution, and financial reconciliation of MLB regular season ticket program for all MLB club tickets using in-house Requestix ticket system, along with Ticketmaster Archtics system.
• Deliver insight and support for updates and improvements pertaining to Requestix ticket system and additional digital ticketing initiatives.
• Oversee All-Star ticket invitation process for internal departments, clubs, and broadcast partners.
• Coordinate the distribution of MLB department’s ticket inventory for jewel events, along with onsite support at MLB Jewel events.
• Assist MLB departments on building patron accounts, managing ticket inventory, billing clients, and reconciling orders for tickets allocated to internal departments.
• Provide additional support to ticketing initiatives for any additional games and hospitality events operated by the Global Events Department.
• Administrative duties relevant to the Global Events ticketing area.
• Assist Global Events department in various capacities.  

QUALIFICATIONS

• Bachelor’s degree and a minimum of one to three years relevant work experience OR an equivalent combination of education and experience.
• Excellent computer aptitude including demonstrated proficiency in MS Office Suite.  Experience with ticketing programs such as Archtics, ProVenue, Ticketmaster are preferred, but not required.
• Professional demeanor, organized and detail oriented.
• Analytical skills, demonstrated initiative, and the ability to exercise sound decision-making skills.
• Ability to work well with all levels of staff and various departments.
• Exceptional customer service attitude.
• Time management skills including ability to multi-task between projects and meet required deadlines in a fast-paced environment.
• Flexibility to work long and irregular hours and willingness to travel as needed.

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the Major Leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

MLB’s vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment. With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!

Major League Baseball is proud to be an equal opportunity workplace.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Per the NYC pay transparency law, the hiring range for this position is $58,500 - $65,000.

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees. MLB offers employees a full range of best in class benefits with no employee contributions towards medical, dental, and vision coverage premiums, as well as incentive and recognition programs, life insurance and automatic employer 401k contributions. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.

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