Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts + more.
TITOL™ is seeking an E-Commerce Coordinator to support day-to-day digital D2C operations across all Shopify stores and related e-commerce initiatives. This role is ideal for someone with foundational Shopify experience, strong attention to detail, and the ability to collaborate with cross-functional teams in a fast-paced environment.
Working Environment:
In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary.
What You'll DoProduct & Website Support
- Assist with setting up & maintaining Shopify product listings, ensuring accuracy in titles, descriptions, images, etc.
- Support site updates, remerchandising and maintenance tied to launches, promotions, and seasonal moments.
- Help implement site enhancements using basic knowledge of Shopify tools and themes.
- Conduct regular site checks to ensure accuracy across content, product info, pricing, imagery, messaging, links and functionality.
- Log and escalate site issues or bugs to the digital team.
- Use tools like Google Analytics, Klaviyo, Figma, and Photoshop to support daily e-commerce operations.
- Provide occasional early-morning or late-night support during major launches, site updates, or time-sensitive business needs.
- Provide administrative and operational support to digital team.
Inventory Tracking & Team Coordination
- Help track inventory levels across SKUs and support coordination with internal teams on restocks.
- Assist in communication with 3PL and warehouse partners regarding shipments and stock updates.
- Work with creative and brand teams to prepare information and support. e-commerce launches, ensuring product information and assets are updated and accurate.
- Support the execution of digital marketing initiatives such as email and SMS campaigns.
Reporting & Insights Support
Who You Are
3-5 years of e-commerce experience, including hands on Shopify experience.
Basic understanding of e-commerce tools (e.g., Google Analytics, Klaviyo, Figma, Photoshop).
Strong organizational and communication skills with a proactive mindset.
Strong attention to detail, accuracy and comfort managing multiple workstreams at once.
Interest in e-commerce, digital marketing, and learning in a collaborative environment.
Interest in how customers shop online and what makes a great digital experience.
Familiarity with HTML/CSS is a plus, but not required.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
