Read by 139 job seekers.

Bucharest, Romania

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience! 🚀🎮

Requirements

What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:

Communication:

Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

Analytics:

Audit and assess interactions, ensuring they are rated accurately based on their severity level.
Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

Leadership:

Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
Accountability and responsibility, taking ownership of assigned tasks and delivering results.
Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.

Business:

Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.

You'd be a great fit for this role if you have:

Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.

Mastery in C1-C2 level French proficiency.

Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Nice-to-haves:

Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during your spare time.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Paid Time Off that Grows with You: Kickstart your journey with us with 21 days of paid time off per year, in line with industry standards. As a testament to your dedication and long-term commitment, you'll earn an extra day of paid time off for every two years you spend with us, allowing you to enjoy up to 26 days of paid time off per year. Leadership roles enjoy additional vacation days, starting with 25 days annually and gaining an extra day for every two years, reaching a maximum of 28 days per year to ensure a healthy work environment.
Supporting You in Life's Key Moments: We understand the importance of life's significant events. That's why we offer days off for special personal occasions, including marriage, childbirth, compassionate leave, and time off to pursue professionally relevant certifications.
Full Remote Work Option: In line with our commitment to providing a flexible and supportive work environment, we offer the option of full remote work. You can choose to work from the comfort of your home while enjoying all the benefits of being part of the Keywords Studios team.
Monthly Allowance of 750 RON, Growing with Loyalty: You'll receive a flexible benefits monthly allowance of 750 RON, which can be personalized to suit your needs using the Benefits online platform. As a token of our appreciation for your loyalty, on your two-year work anniversary with us, your monthly allowance will increase to 900 RON. This allowance can be used for a wide range of benefits, such as medical and dental services for you and your family members, access to sports clubs, meal tickets, private pension contributions, personal development courses (e.g., IT, accounting, finance, HR, foreign languages, and driving courses), exploring Romania's tourism, public transportation subscriptions, special gifts, utility or phone/Internet bills, and access to cultural events.
Unlock Your Potential with Learning & Development: We believe in empowering our team members to reach their true potential. That's why we provide access to comprehensive training and digital resources tailored to your area of expertise through our Learning & Development programs.

Phases of our recruitment journey:

You send us your application with your updated resume.
After reviewing your candidacy, we invite you to our online assessment (Content moderation, French and English) to better evaluate your moderation and written skills. Our Moderation test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
Once you submit your test, the assessment will take approximately several days to be evaluated.
If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Romania

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $20,000 - $30,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

Apply for this job

See more jobs at Keywords Studios