UK Junior Customer Service & Operations Representative at iRhythm Technologies

Read by 178 job seekers.

Bagshot, UK

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Intake, Shipping & Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today! Rare and exciting opportunity to kick off a career in the medical device industry.

Responsibilities:

Patch device shipping, receiving processing and data uploading
Inter-departmental communication
Data entry across multiple systems
Accuracy, attention to detail and strong communication skills
Understanding and adhering to Quality System requirements
Customer service enquiries
Proactive project work to improve service offering

SHIPPING ACTIVITIES (Primary Responsibilities):

Examines outgoing shipments to ensure shipments meet specifications.
Communicates discrepancies between physical product and paperwork as needed.
Verifies the accuracy of the data and initiates corrections when needed.
Coordinates special shipping as defined by Customer Service via QAD.
Affixes shipping labels, identifying information, onto packed cartons or containers, as required
Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
Prepares bills of lading and maintains documentation of goods shipped.

INTAKE PATCH ACTIVITIES (Primary Responsibilities):

Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
Patch data upload via Z-trans system
Patch diary data entry into the Z-trans system
Upload patch data to Zeus QA tool
Device and Patient Symptom Diary Storage
Communicating with Management any potential system or device issues or risk

CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):

Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
Adhere to corporate policy and compliance standards in handling patient data.

Work pattern

40 hours per week, Monday - Friday: 2 days (8am – 5pm) and 3 days (9am - 5pm), there is flexibility on which days.
This is a full time on site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

About you:

Bright, confident and articulate with a willingness to learn
Responsible and accountable
Degree not required, Secondary School and College qualifications preferred
Physical requirements include reaching, bending, and sitting, negligible lifting
Strong IT/data entry skills
Strong verbal and written communication skills
Ability to work in a team environment, supporting the objectives and goals of the organization.
Ability to lone work
Good time management skills
Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Technical Skills needed:

MS Outlook, Word, Excel, Teams
SharePoint/OneDrive
Telephone Systems
Good data entry skills
Preferable experience in Salesforce but not required

What’s in it for you:

iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!

#LI-LM1

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

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