The Role: 

The User Experience Researcher will play an influential role in shaping the future of the Peacock product. The person in the position will execute a variety of studies with impact across the Peacock viewing experience — answering questions like: what do ideal browsing experiences look like and how do they differ across devices, what do subscribers need to feel confident in their content decisions, and how do sports audiences discover innovative features? Reporting to the Senior Director of User Research and Consumer Insights, they will collaborate with cross functional partners across Product, Design, Analytics, and Product Marketing, and will conduct research evaluating product concepts, experiences, and decisions, as well as projects that gives shape to new product initiatives. 

Responsibilities include, but are not limited to: 

• Conducting, analyzing, and synthesizing research on multiple aspects of consumer product and device experiences 

• Working with Designers, Product Managers, Data Analysts, and other UX Researchers to define and research questions and identify opportunities for insights in a fast-paced, dynamic environment 

• Supporting the User Research roadmap, working with your manager and other UX Researchers to ensure stakeholder and product needs are met and aligned to achieve organizational KPIs and goals 

• Communicating and socializing research findings effectively, translating insights into actionable recommendations 

• Vendor management, as needed on specific projects 

• Leveraging innovative research methodologies and AI-enabled tools to streamline efficient and repeatable workflows 

• Championing a consumer-centric mindset throughout the organization