Job Description

Job Title: Vice President, Clinical Operations & Quality

Location: Remote, USA with preferred locations in SF Bay Area, Austin, TX, Chicago, Seattle, Denver, Atlanta, NYC or Boston, MA.

Note: The ideal and preferred candidate will have digital health experience, start-up experience, and a healthtech background. We are not as interested in health and hospital systems, medical groups, clinics, and health insurers as recent experience.

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As Vice President, Clinical Operations & Quality, you will lead Wheel’s commitment to clinical excellence, overseeing Wheel’s key processes across i) clinical program design, ii) clinical operations, and iii) clinical quality and patient safety. You will collaborate closely with Product and Engineering teams to integrate clinical insights into our digital platforms, ensuring scalable and safe virtual care delivery.​ You will be the architect of Wheel’s next phase of clinical operations—building the systems, processes, and culture that ensure safe, high-quality care at scale. As the leader of the Clinical Operations team, you’ll define key performance metrics, implement scalable workflows, and drive continuous improvement across quality, safety, and clinician experience. The ideal candidate is a strategic builder with deep clinical operations expertise, a bias for action, and a track record of collaborating across Product, Solutions, Customer Success, Sales, Network Operations, and Finance to deliver exceptional care through a modern, tech-enabled model.

What You’ll Do

Clinical Leadership

• Lead, coach, and develop the Clinical Operations team, ensuring alignment with organizational goals and a culture of excellence and accountability.

• Set clear KPIs for clinical operations and quality, using data to drive continuous improvement and operational performance.

• Foster a high-performing, mission-driven team through mentorship, structured feedback, and growth opportunities.

• Serve as a cross-functional leader, collaborating with Product, Solutions, Customer Success, and Network Operations to ensure a cohesive care delivery experience.
  

Clinical Operations & Support

• Own and scale clinical support functions to meet the needs of Wheel’s clinician network and care programs.

• Oversee the operational execution of client implementations, ensuring clinical accuracy, regulatory compliance, and successful go-lives.

• Act as a clinical operations escalation point for key clients and internal stakeholders, translating needs into scalable solutions.

• Standardize and optimize workflows across clinical onboarding, training, and clinician support.
  

Quality, Safety, and Compliance

• Lead the development and execution of Wheel’s clinical quality and patient safety programs, including audit frameworks, incident reporting, and continuous improvement processes.

• Own the clinical regulatory strategy, including collaborative practice agreements and ongoing legal/compliance partnerships.
  Proactively monitor and address clinical escalations, remediating quality concerns and reinforcing a culture of clinical accountability.
  

Clinical Workflows & Process Improvements

• Partner with Product and Engineering to enhance tools that support clinical workflows, quality monitoring, and clinician performance.

• Ensure the availability, reliability, and impact of key third-party clinical platforms and systems.

• Design scalable processes that improve efficiency, reduce cost per case, and enhance clinician and patient experiences.

Who You Are 

• A seasoned clinical operations leader with 10+ years of experience driving quality assurance, patient safety, and team performance.

• A collaborative partner who knows how to work effectively with Product and Engineering to bring clinical insight into digital health solutions.

• An expert in telehealth and healthcare regulations, with a strong compliance mindset.

• A clear communicator who builds trust and alignment across clinical and non-clinical teams.

• A data-informed operator who establishes and monitors KPIs tied to quality, safety, and operational excellence.

• A cross-functional leader who thrives in complex environments and guides multidisciplinary teams with clarity and purpose.

• An innovator with a track record of implementing scalable solutions in high-growth healthcare organizations.

• A strategic thinker who blends clinical knowledge with business acumen to elevate care delivery and support company growth.

• A builder with experience navigating ambiguity and creating structure in a fast-paced, startup environment.

• A practitioner with the clinical credibility and leadership presence to effectively manage licensed providers (MD,RN, PA, NP).

Salary and Perks

Pay Range is $222,000 - 304,000 plus a leadership bonus

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until June 30, 2025. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. 

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision 

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.