We are looking for a strategic and transformational VP, Information Technology to lead our global enterprise infrastructure, IT operations, and employee technology experience. You will define and execute the long-term vision for scalable, secure, AI-enabled enterprise platforms that power the organization. You will elevate IT from a traditional support function into a proactive, data-driven, and innovation-focused organization that enhances productivity, strengthens operational resilience, and enables business growth.

As a senior leader, you will partner cross-functionally to ensure enterprise technology services are reliable, secure, cost-effective, and aligned with company strategy.

Please note that this is a hybrid role based in New York City / San Francisco, with an expectation to be in office 2-3 days a week.

• Define and execute a multi-year enterprise IT roadmap across infrastructure, networks, identity, endpoints, and collaboration platforms to ensure scalability, security, and alignment with business needs
• Modernize IT service delivery by implementing AI-enabled, data-driven support models that improve speed, quality, and employee experience
• Drive reliability and operational excellence across enterprise systems by implementing automation, observability, and continuous improvement practices
• Partner with Security to embed security-by-design across IT infrastructure and operations while maintaining a seamless user experience
• Own IT financial planning and vendor strategy, including budgeting, cost optimization, and management of strategic partners
• Build and scale a high-performing global IT organization with clear accountability, strong operating rhythms, and a proactive, service-oriented culture

What success looks like: 

• Increase system uptime and reliability across enterprise platforms, with measurable reductions in critical incidents and service disruptions
• Reduce average response and resolution times for IT support through implementation of automation, self-service, and improved workflows
• Deliver key infrastructure and IT transformation initiatives on time and within budget
• Achieve measurable improvements in endpoint compliance, access management, and overall security posture in partnership with Security teams
• Optimize IT and infrastructure spend while maintaining or improving service quality and performance
• Increase adoption and effective use of core collaboration and productivity tools across the organization
• Build and retain a high-performing IT organization, reflected in team engagement scores and reduced attrition

What you’ll bring:

• 15+ years of progressive leadership experience across enterprise technology, infrastructure, and IT operations, including ownership at scale in a technology-driven organization.
• Proven success defining and executing enterprise IT strategy in high-growth or complex environments.
• Demonstrated track record modernizing IT service delivery through automation, analytics, and AI (virtual agents, intelligent routing, knowledge management) to improve reliability, efficiency, and employee experience.
• Deep understanding of ITSM, observability, SRE-inspired practices, and AI-enabled service delivery models.
• Financial and vendor management experience, including budgeting, forecasting, and cost optimization.
• Strategic, data-driven leader who connects technology performance to measurable business outcomes.
• Strong employee-experience orientation paired with operational discipline and accountability.
• Executive presence with the ability to influence cross-functional stakeholders and lead through incidents and change.
• Proven ability to build and scale high-performing, globally distributed teams and foster a culture of operational excellence and continuous improvement.
• Experience operating in regulated or security-focused environments is a bonus

The target base salary range for this position is $250,000 - $330,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.