We're looking for someone who:

• Bachelor's degree in Marketing, Business Administration, or a related field. A master's degree is a plus;
• Is based in Rio de Janeiro or Sao Paolo;
• Minimum 3 years of proven experience as a VIP/CRM Manager or similar role within the online gaming industry;
• Strong understanding of the betting and gambling industry, including knowledge of games, odds, and betting terminology;
• Proficiency in utilizing CRM systems, marketing automation platforms, and customer data analysis tools;
• Excellent analytical skills, with the ability to interpret data, identify trends, and generate actionable insights to drive decision-making;
• Experience in segmentation and personalization strategies, leveraging customer data to deliver targeted campaigns and communications;
• Effective problem-solving skills to address customer issues and resolve disputes promptly and fairly;
• Customer-oriented, flexible, and willing to adapt to changing customer preferences and market conditions;
• The ability to identify opportunities for upselling and cross-selling betting or gaming products to VIP clients;
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines;
• Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at various levels;
• Knowledge of online gaming industry trends, player behavior, and player lifecycle management;
• Fluency in Portuguese and English is required. 

What you'll be doing:

• Develop and execute VIP strategies and programs to enhance player engagement, retention, and monetization;
• Build and develop strong relationships with VIP customers. This involves understanding their gambling preferences, betting habits, and financial capacity;
• Offer personalized betting and gaming experiences to VIP clients, campaigns, bonuses, and incentives to their individual preferences;
• Implement strategies to ensure VIP clients remain loyal to the company. Resolve any issues or concerns they may have, providing exceptional customer support, and offering reason for continued play;
• Keep VIPs informed about betting campaigns, special odds, and exclusive betting opportunities through various communication channels, including email, phone calls, or SMS;
• Design and optimize player journeys, ensuring strong and relevant interactions across touchpoints to drive desired player behaviors and maximize player value;
• Monitor and analyze VIP campaign performance, leveraging data insights to refine strategies, optimize conversion rates, and increase player engagement and revenue;
• Analyze customer data to gain insights into VIP clients' gambling behavior, preferences, and spending patterns. This information can be used to optimize the VIP program and improve customer experiences;
• Collaborate with other departments, such as customer support, CRM, fraud, gaming, sportsbook, and compliance, to provide a strong VIP betting and gaming experience;
• Address any gambling-related issues or disputes promptly and effectively, ensuring fair play and maintaining the trust of VIP clients;
• Manage the budget allocated for the VIP program, ensuring resources are allocated effectively to maximize returns;
• Ensure compliance with local regulations and legislation, data privacy regulations, and industry standards in all CRM/VIP