About Us

Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

👥 Customer First - You start with the member and work backwards.
🚀 Make It Happen - You act with urgency, use data, and hold high standards.
🤝 One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the Role

The VP of Account Management will lead, coach, and scale a high-performing team of Client Development Executives (Account Executives) while driving the operational excellence required to protect and grow Foodsmart’s core revenue by 20%+. This role acts as the bridge between high-level strategy and daily execution, ensuring our hybrid AE/CSM model provides world-class service and value realization, while aggressively pursuing renewal and expansion opportunities within our top 20 accounts.

**All internal candidates must submit their application by Friday, April 24.

People Leadership & Coaching (50%)

Direct Management: Lead and mentor a team of 5-6 Account Executives, conducting weekly 1:1s focused on account health, professional development, and sales velocity.

The "Player-Coach" Model: Directly manage 1–2 key accounts to stay grounded in the client experience and lead by example in the Account Executive hybrid workflow.

Deal Strategy: Act as a "Deal Desk" for the team—reviewing renewal strategies, identifying expansions and helping Account Executives navigate complex contract negotiations.

Performance Management: Define and track KPIs that balance the 50/50 split of Customer Success (retention/NPS) and Account Management (expansion/upsell).

Operational Excellence (30%)

Ops Management: Oversee the Operations Lead to transform the Account Executive tech stack, operating rhythm, and reporting from reactive to proactive.

Process Architecture: Standardize the "Account Executive Playbook," including onboarding, quarterly business reviews (QBRs), and renewal cycles to ensure a consistent "gold standard" across all 20 major clients.

Forecasting: Own the accuracy of the Account Executive revenue pipeline and provide "no-surprise" visibility into pacing to goal. Responsible for SFDC hygiene, maintenance, and compliance.

Strategic Escalation & Retention (20%)

First-Line Defense: Serve as the primary escalation point for client friction, resolving issues before they require Executive intervention.

Voice of the Customer: Synthesize feedback from the Account Executive team to provide the company with actionable insights on product gaps and market trends.

Community and Advocacy: Architect an approach to turn our largest stakeholders into vocal brand advocates and facilitate peer-to-peer networking. Develop a forum to gather feedback for product, marketing, and revenue driving priorities.

About our benefits and perks:

✅ Remote-First Company
✅ Unlimited PTO
✅ Flexible & remote location
✅ Healthcare Coverage (Medical, Dental, Vision)
✅ 401k & bonus
✅ Registered Dietitian Sessions 

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.