Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role

As VP, Technical Services Operations Compounding, you will be the senior technical authority responsible for end-to-end technical governance across all sterile and non-sterile compounding operations. This executive-level role drives operational discipline, consistency, and compliance to support the organization's growth and regulatory readiness.

You will build and lead a cross functional matrix team responsible for investigating deviations within the 503A and 503B compounding area, identifying root causes, and driving effective corrective and preventive actions (CAPAs). This role ensures compliance with all appropriate standards and regulations that supports continuous improvement, and strengthens operational discipline through data-driven problem-solving.

The VP ensures that products are manufactured consistently, reliably, and compliantly across all sites while building scalable technical systems to support portfolio growth, capacity expansion, and regulatory readiness.

Responsibilities

Your key areas of responsibility include:

• Investigations, Deviations, and CAPA Leadership: Providing direct technical oversight for all significant deviations and nonconformances, ensuring investigations are scientifically sound, risk-based, and utilizing structured root cause analysis (e.g., 5 Whys, Fishbone). The role establishes and monitors metrics for deviation recurrence and CAPA effectiveness.

• Validation Strategy and Execution: Owning the global validation strategy for process validation, equipment qualification (IQ/OQ/PQ), and cleaning validation. This includes aligning the validation lifecycle with FDA, USP (<795>, <797>, <800>), and ICH Q8–Q10 expectations as appropriate.

• Product Performance, Trending, and Reliability: Establishing systems for routine statistical trending of critical quality attributes (CQAs), process capability, and yield. The VP translates this data into technical recommendations to improve product robustness and reliability.

• Technology Transfer and Site-to-Site Standardization: Leading and approving all technology and product transfers, ensuring complete process understanding. This also involves driving harmonization of processes, equipment platforms, SOPs, and batch records across all sterile and non-sterile operations.

• Technology Strategy and Roadmap Develop and govern the multi-year technology roadmap for compounding operations, covering equipment, automation, digital systems, and facility upgrades. Collaborate with Engineering, Quality, R&D, Digital, Finance, and Operations to strategically align technology investments with business goals. Lead capital planning, vendor selection, and provide ROI justification for all manufacturing technologies.

• Operational Excellence and Continuous Improvement: Deploying Lean Six Sigma, Kaizen, and other continuous improvement methodologies across compounding and R&D operations, defining KPIs, and sponsoring improvement projects that deliver measurable quality and cost benefits.

• Regulatory Engagement and Audit Readiness: Serving as the senior technical representative during FDA, state board, and third-party inspections, providing authoritative responses, and maintaining a sustained state of audit readiness.

The role also involves Cross-Functional Leadership, operating as a matrix leader across teams like Compounding, Quality, Engineering, R&D, and Regulatory Affairs to resolve technical and organizational trade-offs. The required qualifications include a Bachelor’s degree in a relevant technical field and 12+ years of progressive technical leadership experience in pharmaceutical or compounding manufacturing, with deep expertise in technical and strategic process building either in Pharmaceutical or 503A and/or 503B operations.

Qualifications

Required:

• Bachelor’s degree in Life Sciences, Pharmaceutical Sciences, Engineering, or related discipline (advanced degree strongly preferred).

• 15+ years of experience in pharmaceutical or compounding manufacturing with progressive technical leadership responsibility.

• Deep expertise in technical operations whether in Pharmaceutical or 503A and/or 503B operations, sterile and non-sterile processing, and regulatory expectations.

• Demonstrated success leading at an enterprise level validation programs, investigations, and technology transfers.

• Demonstrated track record of building, leading, and managing technical teams.

• Deep expertise in sterile and non-sterile compounding, validation lifecycle management, investigations, and regulatory compliance.

• Proven experience interacting with FDA and regulatory inspections as a senior technical authority.

• Track record of building and leading senior technical teams and influencing cross-functional executive stakeholders.

• Strong business acumen with the ability to align technical strategy with growth, capital planning, and corporate objectives.

• Strong executive communication, decision-making, and change leadership skills.

• Deep understanding of regulatory and operational environments, and experience working cross functionally within these frameworks.

• Strategic mindset with strong business acumen and the ability to translate strategy into tangible results.

• Ability to operate in a dynamic, fast-paced environment and effectively prioritize complex initiatives.

• Organized, methodical, strong steering, analytical and problem-solving skills

• Ability to be flexible and adaptable to changing priorities and environments

Preferred:

• Head-of-Function experience in pharma, CDMO, or 503A/503B compounding.

• Lean Six Sigma certification or demonstrated operational excellence leadership.

• Experience scaling technical systems in high-growth or transformation environments.

• Strong technical writing and regulatory response authorship experience.

• Strong analytical, organizational, and interpersonal skills.

• Experience working with Regulatory authorities.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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