Read by 65 job seekers.

Boston, MA

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers its members to perform at a higher level through a deeper understanding of their bodies and daily lives.

As the Senior Human Factors Researcher, you will own all human factors testing within WHOOP Labs, including in person and remote studies. You will work closely with stakeholders from Digital Health, Data Science, and Internal Tooling to design and execute human factors studies. A key element of your responsibilities will be to lead all regulatory testing to ensure the safety of new WHOOP features and devices. You will also own remote studies run through Digital WHOOP Labs and support future platform development.

Candidates must be prepared to work in person at WHOOP Labs in Boston, MA 5 days per week. This role will have the option to flex hours to accommodate study sessions outside standard business hours as needed.

RESPONSIBILITIES:

Lead human factors studies for regulated features, including formative and summative testing

Work with the Regulatory Affairs team to ensure test documentation meets necessary reporting standards for regulatory submissions

Coach other researchers on human factors best practices, including training additional study moderators and note-takers to support testing needs

Own remote studies distributed through the Digital WHOOP Labs platform

Support IRB submissions for remote studies when appropriate

Consult with stakeholders across Data Science, Product, and Marketing to identify opportunities to use Digital WHOOP Labs to answer research / business questions

Create user requirements and iteratively test designs for internal lab systems

Conduct additional product research (e.g. color/material/finish, form factor) in collaboration with UX Research as needed

Report progress regularly and present findings to department heads

Reports to the Research Team Manager

QUALIFICATIONS:

Bachelor’s Degree from an accredited university

Master’s Degree in Human Factors/a related field OR 4-6 years of experience with human factors research, cognitive systems engineering, hardware usability, design research, or safety and regulatory research

Strong understanding of human factors / design research elements (e.g. study design, session moderation, analysis methods)

Prior experience with hardware device / physical consumer product testing

Familiarity and comfort with navigating health authority expectations for human factors; prior experience with international usability standards and guidance valuable (e.g., ANSI/AAMI/IEC 62366-1, ANSI/AAMI HE75, FDA guidance, NMPA guidance, ISO 14971)

Understanding of survey methodology and remote study design best practices; prior experience running remote studies valuable

Strong interpersonal communication skills

Strong attention to detail

Currently located in the Greater Boston area

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $80,000 - $120,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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