Our Activations team is responsible for activating technology and marketing solutions for our Cinemas Partner to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service. If you have a passion for helping people improve their businesses, this is a great job for you.

Job Duties

• Lead end-to-end Fandango1 activations for cinemas partners, from kickoff planning and system setup through go-live and stabilization.
• Serve as a trusted technology and operations consultant to cinema owners, general managers, box office, concessions, and finance teams.
• Deliver engaging virtual training on ticketing, reserved seating, point of sale, concessions, inventory, memberships, reporting, and cash-close workflows.
• Gather, validate, and document activation requirements, including operational workflows, pricing, seating, concession offerings, and reporting needs.
• Coordinate the setup of Fandango1 software, connected hardware, and approved third-party integrations to support a successful launch.
• Provide hands-on support for hardware installation, peripheral setup, and basic network or device troubleshooting when needed.
• Assist partners with data migration, configuration updates, and testing to ensure a smooth transition to Fandango1.
• Manage multiple overlapping cinema activation projects while meeting committed timelines and maintaining a high-quality partner experience.
• Maintain proactive, professional communication with cinema partners throughout all pre-go-live, go-live, and post-go-live activities.
• Partner closely with Sales, Product, Engineering, Payments, and Support to remove roadblocks and deliver a seamless activation experience.
• Escalate risks and issues to leadership and internal stakeholders, helping drive timely resolution and follow-through.
• Document project details, configuration decisions, training outcomes, and next steps in Salesforce and other required systems.
• Identify recurring partner needs and recommend product, process, documentation, or training improvements; provide post-go-live stabilization support and practical demonstrations that drive Fandango1 adoption and retention.
• Perform other related duties as assigned.

Basic Requirements

• 2+ years of relevant experience, preferably with a technology organization
• Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams)
• Strong background in customer service type settings
• Excellent communication and organizational skills
• Ability to convey concepts and software functionality to an audience
• High energy and engaging personality with patience for all levels of technology users