We are seeking a Senior Financial Analyst, Global T&E – Travel Planning who will play a key role in ensuring a smooth and policy-compliant travel experience for Versant employees. This role supports the day-to-day travel operations in coordination with Versant’s Travel Management Company (TMC), and serves as a go-to resource for traveler support, pre-trip planning, vendor coordination, and travel policy adherence. The analyst will also support global travel program initiatives and reporting across air, hotel, and ground transportation services.

Key Responsibilities

Service Delivery

• Serve as the primary point of contact for travel-related inquiries from employees, including reservations, policy guidance, traveler support, and preferred supplier utilization.
• Partner closely with Versant's Travel Management Company (TMC) to oversee daily travel operations, resolve service issues, monitor service levels, and drive continuous improvement.
• Manage traveler profile onboarding and maintenance, ensuring accurate traveler data, travel preferences, and compliance requirements are configured within the booking platform.
• Assist in supporting high-priority travel requirements for executive leadership, production-related events, and other critical business needs.
• Collaborate with Human Resources, Finance, Procurement, Security, and business stakeholders to support evolving travel requirements and operational needs.
• Develop, maintain, and enhance traveler-facing resources, including travel policies, SOPs, FAQs, communications, and training materials.
• Partner with Communications to continue to enhance and expand travel-related content to Versant’s internal portal “The Verse.”
• Support traveler safety and duty-of-care processes by coordinating with internal and external partners during travel disruptions, emergencies, or risk events.
• Coordinate activities related to the hotel RFP process, including spend and demand analysis, supplier engagement, support for rate negotiations, and rate loading.

Standards and Controls

• Monitor and enforce compliance with company travel policies, negotiated supplier programs, and approval requirements.
• Audit negotiated supplier rates in the online booking tool to ensure rate availability, accuracy, and compliance with contracted agreements.
• Review and analyze out-of-policy bookings, identify trends, recommend corrective actions, and escalate exceptions as appropriate.
• Monitor unused ticket inventories and travel credits, ensuring timely utilization and reporting of potential savings opportunities.
• Partner with the TMC and internal stakeholders to maintain data accuracy across booking systems, traveler profiles, and reporting platforms.
• Support audit requests, policy reviews, documentation retention, and internal control activities related to business travel spend.
• Assist in evaluating and maintaining travel program governance, controls, and compliance processes to support organizational objectives.

Performance

• Track and analyze key travel program metrics, including advance purchase behavior, supplier adoption, policy compliance, online booking utilization, missed savings, and traveler satisfaction.
• Analyze travel spend data and trends to identify savings opportunities, inform decision-making, and support travel program optimization.
• Prepare recurring and ad hoc travel reports, dashboards, and executive summaries for Finance, Leadership, Procurement, and other stakeholders.
• Identify opportunities to improve operational efficiency, reduce travel costs, and enhance the overall traveler experience.
• Support supplier performance reviews by analyzing service levels, traveler feedback, utilization trends, and contract compliance.
• Assist in benchmarking travel program performance and identifying best practices to support continuous program improvement.

People

• Deliver training and onboarding for employees, executives, and administrative assistants on travel tools, policies, and booking processes.
• Serve as an advocate for travelers by proactively resolving issues and ensuring a positive traveler experience.
• Act as the liaison between employees, travel suppliers, and the TMC to manage escalations and ensure timely issue resolution.
• Support change management initiatives related to policy updates, technology enhancements, supplier transitions, and travel program communications.
• Build strong working relationships with internal stakeholders to ensure travel services effectively support business objectives.