Operate, configure, and optimize customer-facing chatbots and AI agents

Translate business processes into structured prompts, decision trees, and automation workflows

Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging

Manage APIs and system integrations, ensuring smooth data flow and automation readiness

Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows

Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process

3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems

Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)

REST API literacy (endpoints, payloads, authentication basics)

Strong analytical and systems thinking skills with the ability to simplify complex workflows

Clear documentation skills and ability to communicate with technical and non-technical stakeholders

Basic Python skills for automation, validation, or scripting

Fluent English (C1–C2) is required