As an AI Program & Change Manager, you will be at the heart of Nielsen's digital evolution. You will manage high-stakes project teams, schedules, and budgets to deliver AI and technology implementations on time and within scope to delight end users. This role requires more than just technical project management; it demands a deep expertise in Change Management to ensure our workforce successfully adopts and thrives with new AI-driven workflows.

This highly hands-on role is critical for driving successful, large-scale technology deployments, particularly in the AI space. You will serve as the primary change agent, guiding colleagues through significant cultural and operational shifts. A key responsibility is the direct development of content that enables these changes, including the creation of engaging training modules, "how-to" guides, executive communications, and prompt engineering playbooks that translate complex AI concepts into practical application for our teams.

Responsibilities

• Strategic AI Delivery: Lead the planning and execution of AI and technology programs, ensuring technical milestones are met while maintaining focus on the ultimate business value.

• Change Management Leadership: Design and implement comprehensive change management strategies—including impact assessments, communication plans, and training programs—to minimize resistance and maximize employee engagement with AI tools.

• Complex Problem Solving: Take a new perspective on existing operational challenges to integrate AI solutions that improve efficiency and accuracy across the organization.

• Stakeholder Synthesis: Explain complex, difficult, or sensitive technology shifts to diverse stakeholders; work across departments to build consensus and drive organizational alignment.

• Guidance & Mentorship: Act as a resource for other team members and lead projects with varying risk profiles, providing informal guidance to colleagues with less experience in AI implementations.

• Operational Excellence: Impact a range of customer, operational, and project activities by ensuring technology tools are not just "launched," but deeply integrated into daily business habits.

• Experience: 5–10 years of experience with a strong track record of independent work product in project management and organizational change.

• Subject Matter Expertise: Deep conceptual and practical expertise in program management (PMP preferred) and a robust understanding of the AI/ML landscape.

• Change Management Skillset: Proven ability to lead the "people side" of technology transitions. Experience with Prosci (ADKAR) or similar change management methodologies is highly preferred.

• Strategic Thinking: Ability to solve complex problems by analyzing multiple sources of information and exercising judgment to create innovative technology solutions.

• Business Acumen: Knowledge of industry best practices and how AI integrates with broader business functions; awareness of the competitive landscape and factors that differentiate Nielsen.

• Communication: Exceptional ability to translate technical AI concepts into relatable, actionable narratives for non-technical staff and senior leadership.

• Digital Proficiency: Advanced proficiency in Google Workspace tools (Docs, Sheets, Slides, Drive) for content creation, collaboration, and program tracking.

• Education & Certifications: Bachelor’s degree or equivalent experience, highly desirable certifications include:

• Change Management: Prosci (ADKAR), CCMP (ACMP), or CMS.

• Program/Project Management: PMP, PgMP, or Agile/Scrum (CSM, SAFe).

• AI & Digital Strategy: Google Cloud Generative AI Leader, Microsoft Certified: Azure AI Fundamentals, AWS Certified AI Practitioner, etc.

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Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

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