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Remote - United States

About AKASA

Our mission is to enable human health.

AKASA is the leading developer of AI for healthcare operations. Founded in 2019, AKASA has raised $85M in funding and has grown to more than 200 employees.

Our founding team includes Silicon Valley leaders who have founded or been founding team members of multiple companies with successful exits. Our investors include Andreessen Horowitz, BOND, and Costanoa Ventures, among others. Recognized in 2021 among Top 150 “Most Innovative Digital Health Startups” by CB Insights, Top 75 “Best Places to Work” by Modern Healthcare, Certified as a “Great Place to Work” two years in a row, and ranked #34 of Top 100 Healthcare Companies in 2021 by The Healthcare Technology Report. Learn more at www.AKASA.com.

We are building the future of healthcare with AI. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Join us.

About The Role

As a remote Customer Engagement lead, you will report to the Director of Customer Engagement and lead cross-functional projects by facilitating the design, development, integration, testing, and delivery of our product to customers.

You’ll be an instrumental member of our dynamic, mission-driven team, acting as a servant leader to close gaps in software, product, and customer experience. You will solve exciting problems every day as you drive continuous improvement in how your teams work and what they deliver, always staying a step ahead on risks and opportunities.

This is a client-facing role with minimal travel.

AKASA is based in South San Francisco. As a company, we embraced remote work before COVID-19. We consider ourselves experts in working collaboratively wherever our team members reside.

What You'll Do

Lead deployment implementation teams (pods) to drive the definition and execution of features and products

Manage 6 - 8 projects concurrently

Execute and complete project plans, identify and monitor issues, track risks and dependencies and ensure project plans are up to date at all times. Track and remove barriers to progress

Track progress and prepare status reports on a regular basis to the client and internal project team

Demonstrate flexibility and creative problem-solving to deliver to clients

Coordinate customer communications, prepare for external and internal project meetings, and run data to support project updates

Occasional travel as needed

Skills & Qualifications

Bachelor's Degree and/or relevant experience

5+ years of experience leading software development projects. Ideal candidates have experience at scrappy, fast-moving startups as well as more established companies operating at scale.

Healthcare - revenue cycle experience

Expertise in technical implementations

Must have client-facing experience in an enterprise software and professional services or consulting environment

Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals

Familiarity with agile methodologies

Strong written and verbal communication skills

Ability to identify options and suggest solutions to solve problems

Excellent organizational skills and the ability to conscientiously manage and follow up on multiple concurrent workstreams on tight deadlines.

Proficiency with technical concepts and an ability to learn technical concepts quickly

Experience with JIRA, Confluence, and other project management tools

PMP Certification is a plus

We’re committed to doing the best work of our lives, together. Come see if we're the right team for you.

AKASA is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. AKASA considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance.

AKASA is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@akasa.com.

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