As an Associate Industrial Engineer at Universal Studios Hollywood, you will combine field observation with data-driven analysis to support operational improvements across our park and guest experiences. A typical day blends analytical work with time in the operation. You may evaluate labor and operational performance using data, then partner with frontline teams to test and implement process improvements in a live environment.

You will help translate operational data into actionable insights that inform business decisions and drive measurable improvements across workforce management, process optimization, and overall operational effectiveness.

Why Join Us

This role offers the opportunity to work at the intersection of analytics and real-world operations where your work directly supports how guests experience our parks and how teams operate at scale. You’ll collaborate with diverse teams, solve operational challenges using data, and gain hands-on experience in a dynamic, fast-paced entertainment environment.

Key

Responsibilities

Analytics & Modeling

• Apply industrial engineering and analytical methods such as forecasting, process analysis, capacity analysis, and optimization techniques to support operational improvement initiatives
• Assist in developing and maintaining analytical models that support labor planning, staffing optimization, forecasting, and operational decision-making
• Analyze operational performance data to identify trends, performance gaps, and opportunities for improvement
• Translate analytical findings into actionable insights and recommendations

Field Studies & Data Collection

• Conduct on-site observational studies to evaluate operational processes, guest flow, and workforce performance
• Collect, validate, and analyze time studies, throughput data, and other operational metrics
• Combine field observations with data analysis to develop practical and implementable operational improvements

Workforce Management

• Contribute to Workforce Management initiatives through labor planning analysis, staffing optimization, scheduling analytics, and demand forecasting
• Evaluate opportunities to improve labor utilization and operational efficiency
• Contribute to workforce management tools, reporting, and planning processes

Tools, Reporting & Automation

• Extract, analyze, and validate data using tools such as SQL, Snowflake, Python, Excel, and other cloud-based platforms
• Build and maintain dashboards and reporting tools in Power BI and Excel to track KPIs and operational performance trends
• Participate in automation and workflow improvement initiatives that improve efficiency and data accuracy

Stakeholder Collaboration

• Partner with cross-functional teams and operational leaders to implement process improvements
• Communicate insights and recommendations through presentations, reporting, and data visualization
• Assist in developing business cases and operational analyses for leadership review