Let’s start with the role

• Provide second-level support to customer service agents.
• Provide specialized support by solving problems that the frontline team is unable to resolve.
• Monitor internal systems for new Responsible Gaming alerts and flagged accounts.
• Handle Possible Suicide Attempt (PSA).
• Collaborate with internal and external stakeholders to ensure excellent customer support;
• Offer support across countries in English, when necessary.
• Identify and highlight opportunities for process improvement;

What you’ll bring:

• High school diploma or equivalent required; Associate’s degree preferred.
• No prior experience required; previous experience in a customer support or administrative role will be considered an asset.
• Proficiency in data entry and the Microsoft Office Suite.
• Strong attention to detail with a proactive willingness to learn.
• Effective communication and strong teamwork skills.
• Excellent written and verbal communication skills in English.
• Native-level proficiency in Swedish.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• #LI-Hybrid
• #LI-NG