Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Benefits Content Associate

Reporting To: Manager, Strategy & Operations

Location: Newton, MA (preferred), Chapel Hill, NC, New York, NY, or Minneapolis, MN  

Compensation Information: Benefits Content Associate 1 ($60,000-$70,000) 

Position Summary:

As part of the Health Content team, the primary mission is to develop, build, refine, and analyze benefits-related content and tooling that supports Well’s goal to offer end-to-end support for all members to improve total health and reduce costs. The benefit content and tooling involves health related perks or advantages offered by companies to their employees. This can include everything from health insurance, to an EAP, to a Telehealth solution, and more.

Responsibilities:

• Research and summarize benefits options for each of our client partners
• Design, write, and review member-facing content on various benefit topics, using behavioral techniques to promote self efficacy and empower members 
• Support and develop operational processes around benefits content development, including efforts to streamline our approach and increase efficiency
• Build benefits-related content into our app platform, utilizing internal development tools
• Assist in testing and editing content prospectively and retrospectively
• Work with a cross functional team to support the broader strategy around benefit referrals
• Own the coordination of a specific content type (“Question of the Day”) to engage members and collect health outcomes data
• Take personal responsibility for keeping all Well systems and data, including sensitive member data, secure and safe, according to Well data and security policies and HIPAA guidelines

Preferred Qualifications:

• At least 1 year’s relevant experience/industry knowledge working with health and welfare benefits 
• Experience with professional, member-facing writing and/or editing 
• Research experience and analytical skills
• Excellent verbal and written communication skills; open to feedback and guidance
• Highly collaborative and able to work effectively in a team environment
• Meticulous and logical attention to detail, and able to manage deliverable timelines in accordance with project delivery process

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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