Box Office and Ticket Attendant

POSITION: Box Office and Ticket Attendant
DEPARTMENT: Box Office
REPORTS TO: Box Office Supervisor and Manager
FLSA STATUS: Part-time Hourly, Non-Exempt

SUMMARY

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Box Office / Ticket Attendant position with Legends Global/Boeing Center.  The Box Office and Ticket Attendant is responsible for assisting with customers’ venue questions, scanning event tickets, help maintain the cleanliness of the venue and assist with any seat accommodations needed throughout the event.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform exceptional customer service.
• Well understanding and operation of ticket scanning devices.
• Ticket scanning throughout the duration of the event
• Direct and assist patrons with any venue questions
• Assists at the Box Office windows when needed during events, demonstrating excellent customer service by handling difficult customer service or ticketing issues
• Answer questions efficiently and courteously concerning pricing, seating, and upcoming events
• Report to work when scheduled, on time, in proper and clean uniform, including badge
• Personal appearance and grooming must conform to Legends Global dress code.
• Responsible for reporting any issues to management regarding ticketing issues.
• Other duties may be assigned.

QUALIFICATIONS 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required
• Etix ticketing system experience a plus
• Six months related experience

SKILLS AND ABILITIES 

• Excellent math skills and attention to details.
• Required to speak and understand basic English well enough to converse with customers, supervisors, and employees.
• Effective communication, interpersonal and organizational skills required.
• Ability to work in a fast-paced environment.
• Must be able to multi-task between job functions.
• Must be able to get along with co-workers, customers, vendors and visitors to the facility.
• Must be a team player.
• Ability to function independently with minimal supervision.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Ability to stand for long periods of time during all weather conditions
• Remain flexible and adjust to situations as they occur.

WORKING CONDITIONS

• Working conditions involve noise, heat, changes in temperature, odors, moisture, etc.
• May be required to work additional hours as dictated by the workload and staffing
• Must be willing to work evenings, weekends, and holidays

PHYSICAL DEMANDS

• Requires moderate physical efforts.  Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•  While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
• This position may require work outside of the building, as needed by events.

NOTE

• The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.