About the Role

The Business Development Coordinator (BDC) supports Charlie Health’s Partnerships team by ensuring that new referrals are accurately captured, organized, and routed to the right team members for follow-up.

You’ll play a critical role in maintaining the accuracy and efficiency of our internal systems — helping ensure that every client seeking care can be connected to the right treatment pathway without delay.

This role is ideal for someone who is highly organized, detail-oriented, and motivated by operational excellence. You’ll work closely with internal stakeholders to maintain data quality, streamline workflows, and support the broader goal of expanding access to life-saving mental health care.

This is a contractor role reporting to the Sr. Director of Partnerships.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Review and process referral information daily to ensure accuracy and completeness.
• Maintain up-to-date and organized referral and provider data in internal systems.
• Create and update account and contact records to reflect new or changing provider relationships.
• Collaborate cross-functionally with Partnerships, Outreach, and Admissions teams to ensure timely referral routing and follow-up.
• Identify and correct data discrepancies to improve operational accuracy and reporting reliability.
• Support process improvement initiatives that enhance referral management efficiency.
• Uphold Charlie Health’s standards for data integrity, confidentiality, and compliance.

Requirements

• 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus).
• Exceptional attention to detail and accuracy in managing data.
• Excellent organizational and time-management skills, with the ability to manage high-volume workflows.
• Proficiency with CRM platforms (Salesforce experience preferred) and comfort working with digital tools and databases.
• Strong written and verbal communication skills and a collaborative working style.
• Ability to work independently, prioritize multiple tasks, and meet deadlines.
• Passion for Charlie Health’s mission to expand access to high-quality mental health care.