We are seeking a skilled Business Process Analyst with a strong process optimisation and BPM focus to join our team. This role combines business analysis, process modelling, and emerging technology (including AI) to drive end-to-end business improvement. The ideal candidate will bridge business and technology, leveraging BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.

What you'll be doing:

• Analyse, and document business requirements across multiple functions and geographies
• Map and model business processes using BPMN 2.0 standards
• Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes
• Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities
• Partner with stakeholders to align business needs with technology and data-driven solutions
• Support the identification and evaluation of AI-driven opportunities (e.g. process automation, decision support, predictive analytics)
• Facilitate workshops, process discovery sessions, and stakeholder interviews
• Translate business requirements into functional specifications and user stories
• Collaborate with delivery teams to ensure solutions meet business needs
• Define and track KPIs and process performance metrics
• Maintain process documentation, governance standards, and repositories

What we are looking for:

• Bachelor’s degree in Business Administration, Information Systems, or related field
• 5+ years of experience in Business Analysis and/or Process Improvement roles
• Strong experience in requirements gathering and stakeholder engagement
• Hands-on experience with process modelling using BPMN 2.0
• Experience using BPM / process tools (e.g. Signavio, BusinessOptix, or similar)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience working across business and technology teams

Desired Skills

• Exposure to AI / Machine Learning use cases and projects
• Experience with process automation (RPA, workflow tools, etc.)
• Knowledge of Lean Six Sigma or continuous improvement frameworks
• Understanding of data analysis, dashboards, or BI tools