Who we are

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people.  Join the team, and let’s see what we can accomplish together!  

Your role

This Senior Business Systems Analyst role is a critical part of the Core Business Operations team, which designs, builds, and supports the scalable and agile processes and systems that empower Mindbody to deliver on its strategic ambitions.

You'll likely spend time working on

• Develop a comprehensive understanding of Mindbody people, processes, and systems.  
• Partner with senior business stakeholders and peers to evaluate the current state, envision the future state, perform gap analysis, define change requirements, and develop solutions to achieve strategic objectives. 
• Independently own and drive cross-functional initiatives by facilitating discovery, envisioning, requirements gathering, and design sessions. 
• Configure, administer, support, enhance, and optimize solutions including Sales Cloud, CPQ, Service Cloud, and other Go to Market (GTM) Applications. 
• Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, third party app integrations, custom objects, and system updates. 
• Support, understand and troubleshoot existing direct integrations and lead the implementation of new applications and cross platform integrations 
• Author and maintain business requirement and technical solution documentation. 
• Thoroughly test new features and functionality. 
• Perform data work (such as mass inserts and updates) via approved data management tools.  
• Improve data quality through the understanding and optimization of how data is influenced by people, process and integrations 
• Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary. 
• Uphold business standards of operation and leading practices, leading by example and using industry knowledge and experience to provide mentorship and guidance to peers to ensure quality solutions  
• Collaborate with third party vendors to implement and enhance system solutions in alignment with internal standards  
• Other duties as assigned. 

About the right team member

The ideal candidate will have extensive Salesforce expertise, with experience managing and maintaining the platform, driving large projects, and collaborating with business stakeholders. As a Senior Business Systems Analyst, you will play a critical role in configuring, administering, and optimizing our Salesforce org, integrations, and integrated applications via major projects, enhancements, and day-to-day administration and support. You’ll partner with stakeholders to align strategic priorities, requirements, solutions, and implementation strategies to drive continuous improvement. 

You'll thrive in this role with experience in

• SFDC Administrator Certification (Advanced SFDC Administrator Certification a plus) 

• Excellent communication skills with ability to adapt verbal and written communication styles for both non-technical and technical audiences. 
• Strong knowledge, skills, and abilities around the Salesforce platform and declarative Salesforce configuration such as validation rules, process builder, flows, and object management, etc. 
• Strong ability to lead discovery and document findings, processes, capture functional requirements, and create process flows. 
• Strong analytical abilities with intense tenacity around complex problem solving.  
• Develop and provide training to a variety of user audiences that have varying technical skill levels. 
• Strong drive and work ethic coupled with consistent coachability. 
• Curiosity and an eagerness to research, learn about, and develop expertise around processes, systems, and business concepts.  
• Initiative to identify and take ownership of improvements to processes and systems. 
• Presence, polish, and ability to establish credibility and influence with stakeholders at all levels. 

Technologies you'll be working with

• Expertise in Salesforce Application and System Architecture 
• Platform Developer SFDC Certifications a plus  
• Familiarity Salesforce DX, VSCode, Git, Gearset a plus  
• Working knowledge of integration tools SOAP and REST APIs 
• Familiarity with more advanced Salesforce configuration such as VisualForce, Lightning Web Components, and Apex. 
• Familiarity with integration platforms, middleware, IPaaS, (MuleSoft) 
• Familiarity with CI/CD Framework a plus. 
• Experience managing data security, audits, compliance and risk mitigation (SOX, HIPAA, PII, CCPA, GDPR) 

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