Change Analyst – Technology Operations Team

FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of US sports fans every day. That’s no easy task, and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry. Whether you’re looking for better career progression, improved financial security or just a better sense of belonging, we believe we’ve created a culture in which everyone can succeed, no matter how you got here.

The Position

As a Change Analyst, you will be responsible for facilitating and guiding any technical changes via our standardised methods and procedures, ensuring that you minimise the impact of change related incidents upon service quality, and as a result improve the day-to-day operations of the organisation.

You will be a key point of contact for any Change Management queries within FanDuel, as well as working with 3rd parties externally to ensure appropriate regulatory approvals. This will involve working with the wider business - from non-technical senior stakeholders through technology teams.

We are looking for someone with excellent communication and organisational skills who has a customer-first mentality.

PLEASE BE AWARE THAT WE ARE NOT ABLE TO PROVIDE VISA SPONSORSHIP FOR THIS LEVEL OF ROLE. APPLICANTS WILL NEED TO HAVE EXISTING RIGHT TO WORK IN THE UK DOCUMENTATION IN PLACE BEFORE BEING CONSIDERED BEYOND APPLICATION STAGE - THANK YOU

You will:

• Ensure that the change management policy and procedures are understood and followed by FanDuel Technology organisation
• Plan, manage and coordinate the implementation of high risk or customer impacting changes, whilst managing stakeholders’ expectations. You will proactively manage multiple simultaneous (often critical) changes with a risk-based approach.
• Identify and escalate problems or issues with changes or the change management process 
• Deliver education, training and support on the change process, procedures and tooling. You will also make sure tooling is in line with the current process, as well as put forward ideas for improvements and be involved in testing new releases.
• Provide a supporting framework ensuring resourcing, scheduling with effective clash management
• Contribute to project and change initiatives to bring operational perspective to the outcomes to ensure risks are being properly managed, and correct stakeholder are engaged and appraised
• Ensure governance of change with regular reporting, education and training that meets audit requirements
• Be passionate about risk identification, sizing and reduction with collaboration with technical owners to maximise availability through change
• Contributes to a “no-blame” culture to ensure change related incidents and learnings drive tangible actions across all areas

What We’re Looking For

• Experience in an admin or internal customer focused role
• Experience working with senior stakeholders
• Ability to prioritise business needs whilst ensuring customer service quality at all times
• Have a methodical and logical decision-making ability
• Experience within an IT/e-commerce environment would be desired but is not essential

What You Can Expect

• Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
• A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
• Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
• Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
• Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
• Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.

The Interview Process

• Recruiter screen call - approx. 30 minutes
• 45 minute video call with Hiring Manager and Senior Change Analyst of existing team
• 30 minute video call with Hiring Manager and Department Head

Diversity, Equity and Inclusion

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!

The location of the role is Edinburgh based and applicants must be able to commute to the office.

Please be aware that we cannot provide visa sponsorship for this role. Candidates must have existing Right to Work in the UK, beyond application stage.

Applicants should be willing to travel to our global offices from time to time.