Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact to our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product -- a consumer health engagement platform -- integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position: Client Success Intern

Reporting To: Vice President, Client Services

Start Date: June 3, 2024

Location: Chapel Hill, NC

Compensation

Position Summary:

As a Client Success Intern you will have the opportunity to gain hands-on experience in a fast-paced digital health startup environment. You will be closely mentored by the Client Success team and will be involved in meaningful projects that directly impact the company's operations and customer satisfaction.

Key Responsibilities

• Assist in the development and refinement of the company's implementation methodology to improve efficiency and client satisfaction
• Conduct a detailed competitor analysis with a focus on their customer success strategies to provide insights and recommendations for our team
• Participate in the creation of a Client Success Playbook and update training materials
• Support the optimization of our CRM system and contribute to the development of a performance metrics dashboard
• Assist in managing client relationships, including routine follow-ups and report preparation
• Collect and analyze customer feedback to inform improvements in our products/services
• Collaborate with the Client Success team and other stakeholders to ensure smooth operations and successful project implementations

Preferred Qualifications

• Current enrollment in a relevant Bachelor’s or Master’s degree program, such as Business, Marketing, or Health Information Management
• Research and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and projects efficiently
• Detail-oriented and highly organized
• Knowledge of CRM systems is a plus
• Passionate about customer success and delivering a great customer experience

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.