📍 Remote (U.S.) | FT | Reports to: Clinical Manager
This role is HOT 🔥 — Help scale the fastest-growing virtual clinic for women in midlife health.

About Midi

Midi Health is the leading virtual care platform focused exclusively on women’s midlife health. We provide compassionate, evidence-based care for women navigating perimenopause, menopause, and beyond — delivered by expert clinicians and supported by cutting-edge technology.

We're growing fast, backed by world-class investors, and changing lives by helping women feel like themselves again. Join us and be part of the movement to bring modern midlife care to millions.

🌟 Role Overview

As a Clinical Coordinator (CC) at Midi, you’ll split your time between direct clinical RN duties and team coordination to support efficient and safe clinical workflows. You’ll be the go-to for RN onboarding, coaching, daily staffing flow, clinical escalations, and quality assurance. This is a great fit for a nurse who loves blending patient care with operational leadership in a virtual-first environment.

What You’ll Do

📬 Daily Clinical & Operational Support (≈50% RN Duties)

• Work RN inbox tasks and resolve patient clinical questions per scope and protocols

• Provide real-time clinical guidance for escalations and edge cases

• Reallocate RN coverage to balance inbox volume across queues

📚 Onboarding, Training & Readiness (RNs & MAs)

• Own onboarding for new RNs (accounts, access, modules, shadowing, sign-offs)

• Support MA and RN onboarding with standardized competency check-offs

• Conduct 90-day MA performance reviews and coaching plans

• Maintain onboarding toolkit (checklists, SOPs, job aids) with CM and LMAs

🤝 Team Leadership & Workflow Management

• Meet daily with Lead MAs to review inbox SLAs, tasks, volume, and staffing

• Partner with Lead MAs to ensure task queues (provider comms, labs, RX, prior auths, Zendesk) are properly supported

• Approve time and complete administrative tasks in Rippling

🔍 Quality Assurance & Continuous Improvement

• Audit documentation and adherence to workflows; coach RN and MA teams

• Identify recurring workflow defects and collaborate with CM on SOP updates

• Track and socialize key team metrics (SLA, rework, onboarding checkpoint rates)

💬 Communication & Escalation

• Serve as first-line clinical escalation for Lead MAs

• Communicate with providers, schedulers, and support teams to resolve handoffs

• Contribute to monthly performance and enablement dashboards

🎯 What You’ll Bring

Must-Haves

• Active, unrestricted RN license (compact required; CA highly preferred)

• 3+ years of hands-on RN experience (telehealth or ambulatory strongly preferred)

• Proven ability to train and mentor peers in fast-paced clinical environments

• Comfort with digital platforms (Athena, Slack, portal comms, Google Workspace)

• Strong organizational judgment, follow-through, and compliance mindset

Nice-to-Haves

• Experience working in virtual care with task-based Medical Assistant teams

• Background in QA/audits, workflow mapping, or SOP development

• Familiarity with Zendesk, CoverMyMeds, or cross-queue workflows

🛠 Tools You’ll Use

Athenahealth ▪ Zendesk ▪ Slack ▪ Google Workspace ▪ Midi Telehealth Platform ▪ Rippling

✅ Compliance & Licensure

• Maintain active RN licensure and complete all mandatory trainings

• Follow all Midi policies and uphold HIPAA/PHI standards

• Participate in incident reporting and periodic competency assessments