Who we are:

Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. 

We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies. 

We’re passionately focused on improving the symptoms of women’s midlife hormone change because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.

Where we’re based:

We are an entirely virtual company, so employees can live anywhere in the United States.

Responsibilities: 

Team Based Care:

• Creates an environment of belonging and community between the entire care team, models collaboration, communication, responsiveness, kindness and resourcefulness. 
• Bridge between clinicians and medical assistants to create a care delivery environment of trust and excellence in clinical care and asynchronous care.
• Addresses clinical patient questions in telehealth systems, optimises delegation in our cared delivery model, and escalates expeditiously 
• Ensures team’s accurate, timely, and efficient follow through with pharmacy refills, obtaining, reporting and tracking of lab results, medical records, phone messages, and responding to patient messages.
  
  

Employee management:

• Recruits, interviews, onboards and manages new clinical staff team members,  primarily, but not limited to, Medical Assistants.
• Provides day to day oversight of medical assistants to ensure excellent service and patient care.
• Plans and oversees medical assistant health service and care delivery, makes assignments, supervises, and evaluates quality of care delivered. 
• Discuss opportunities for growth and development with team members including leading team meetings, 1:1s, and performance reviews.
• Responsible for orientation as well as ongoing validation of skills and learning opportunities, including training courses and just in time education. 
  
  

Service excellence:

• Understands and designs systems to ensure optimal approach to patient asynchronous communication: handle time for calls, portal messages, prescription questions, active symptoms etc..
• Models a “same day resolution organization” approach. 
• Builds bi-directional goal setting with clinicians via NP Managers, clinical managers and the medical assistants, patient service representatives for join goals and metrics
• Shares metrics at company meetings 

Quality & Safety:

• Dynamic partner to our Head of customer satisfaction and patient winbacks.
• Remains in compliance with HIPAA, and protects all patient health information (PHI) in accordance with Federal and state regulations. 
• Leads Quality Assessment and Process Improvement initiatives with quantitative outcome.
  
  

Data Informed:

• Leads via data insights and transparency
• Accountable for implementing relevant process and outcomes measures in support of organisational goals.
• Applies innovation and entrepreneurship in pursuit of best in class patient care standards and new models of care
• Functions as nurse informaticist with Athena

Qualifications: 

• Minimum of five (5) years as a leader (supervisor, manager) in a telehealth environment
• Experience in diversity of care delivery models with multiple roles in team based care.
• Experience in care delivery models including acute care, primary care, on demand care, longitudinal care. 
• Experience with didactic content development for learning curriculum. 
• Experience with student placement and academic affiliations 
• Experience with project management, evidence based care clinical pathways, process improvement and professional development for both advanced practice and medical assistants and other care team roles. 
• Experience with direct patient care managing women 40+ in all stages of menopause
• Strong desire to care for women experiencing menopause symptoms
• Multiple state NP licence is strongly preferred.

Who you are: 

You are resourceful, tech savvy, professional and display an outward positive attitude both internally and to patients. You work independently with minimal supervision, follow up or training. You’re a self-starter - you know what needs to be done and you take the initiative to remove obstacles to get there. You make it a personal mission to respond to patients as fast as humanly possible. 

What We Offer

• 100% remote opportunity*
• Competitive compensation aligned with experience
• Comprehensive health benefits (medical and dental)
• Flexible vacation 
• Paid holidays