Commure and Athelas have recently joined forces to form healthcare’s next-generation operating system. Through its pioneering AI-powered platform, the newly combined Commure gives time back to clinicians and staff at hospitals and health systems across the U.S. with easy-to-use clinical, financial, and operational solutions.

Together, we’re on a mission to connect, protect, and empower healthcare by developing groundbreaking and hyper-connected technologies. We believe deeply that by joining our many datasets and digital solutions together in harmony, we can solve our industry’s biggest challenges: improving the experiences of our care providers, bringing down the cost of care, and ensuring the health and wellbeing of our communities.

If you want to improve healthcare innovation through close partnerships between developers and doctors, come work with us!

Role Summary:

Commure and Athelas is looking for a Clinical Product Specialist to support building and enhancing our digital health product portfolio and service offerings.

Reporting into the Director of Delivery and Operations, you will be a crucial member of the Commure Engage Team at [Commure/Athelas]. You will be responsible for developing, implementing, and maintaining Commure Engage’s clinical products and offerings. You will work collaboratively and cross-functionally to build effective products and services, and their respective supporting operations, to support our vision of unifying and automating the delivery of digital medicine. You will also serve as a subject matter expert for Commure Engage products and offerings to implement digital solutions across our portfolio of Healthcare Providers, Payers and Life Sciences Clients.   

Responsibilities

• Digital Health Product Development: You will be responsible for developing, implementing, and maintaining Commure Engage’s clinical products and offerings. You will work cross functionally to define and prioritize requirements, timelines, develop project plans and manage key deliverables to ensure that our products achieve desired outcomes. From end-to-end, you’ll build and support these products throughout the product lifecycle and customer journey, including training, support, and regular monitoring.
• Manage Clinical Product Operations. You will build processes and workflows and maintain required databases for product operations. This will include coordinating and executing aspects of patient engagement and care to ensure that clinicians and care teams are able to provide quality, evidence-based care through your product. 
• Represent the voice of the customer. You will be the voice of internal and external customers. To effectively prioritize what and how we build, you’ll research and synthesize feedback and learnings to ensure we meet our customers’ and patients’ needs as well as develop the metrics and tools to track if we are successful in meeting those needs.
• Partner with teams and customers. You’ll work with stakeholders and subject matter experts to execute your responsibilities. These stakeholders include engineering, customer success, sales, and our clinical team, all of which will require leading thoughtful discussions, guiding strategic prioritization, driving accountability, and improving cross-functional collaboration.

Requirements

• MD or an advanced degree in clinical sciences and related fields. Physicians trained overseas without a practicing license in the US can apply.
• Prior experience in healthcare informatics or digital health
• Good understanding of clinical informatics applications for various healthcare markets (life sciences, pharma, health systems and payors)
• Excellent interpersonal, written, and verbal communication skills

Preferred Qualifications

• Prior experience in product development and analytics
• Experience in customer service management or a software developer in a SaaS organization preferably a healthcare setting in the United States
• Knowledge of agile methodologies, especially scrum – Knowledge of scrum ceremonies, roles, and tracking techniques.