About the Role

Our workforce is rapidly expanding and subject to changing processes as we scale and adopt cutting edge behavioral health technology. The Clinician Experience Specialist manages all aspects of onboarding, from pre boarding communication to launching into client-facing care. This role collaborates with multiple departments to ensure training materials are clinically relevant, impactful, and inclusive of all learning styles. The Clinician Experience Specialist is responsible for overseeing new employees integrate into the organization, conducts training sessions, and provides support to ensure a smooth transition for new hires. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Manages new hire onboarding from pre boarding through client-facing care.
• Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed. 
• Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
• Maintains regular contact with new hires via all available channels, including email, phone and text.
• Assures that onboarding materials are up to date, relevant, and impactful. 

• Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments to keep them apprised of new hire progress and performance.
• Conducts periodic audits of employee file data for timeliness and completeness. 
• Maintains strict confidentiality when managing sensitive employee and contractor information. 
• Escalates issues promptly and with diplomacy and discretion.
• Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners. 
• Other duties as assigned.

Qualifications

• Bachelor’s Degree required or equivalent in experience
• 2 years of HR onboarding administration or training experience required
• HR experience in a healthcare setting is highly desirable
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Outside the box thinker; excellent at problem solving
• Microsoft Office proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $50,000 and $65,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-REMOTE

Related jobs