About the Role

The Community Development Team is looking for a Player Community Lead to join our team.  In this role, you will work closely with the Head of Player Community and our Player Community team to be deeply embedded within our game teams and player community while acting as the connective tissue between stakeholders. This role is unique as it will support two games in different phases of development. You will be able to contribute to developing our community engagement strategies, sentiment analysis and reporting, creating meaningful feedback loops, and foster a healthy and connected community where our players feel membership and belonging in the Fortis community of games.

What you'll achieve

• Assist in building and maintaining our feedback loops and sentiment reporting that is shared with our game teams along with the company as a whole.
• Help develop and implement community management best practices by identifying key community members, encouraging healthy relationships between the community and Fortis, and help define what community membership looks like for Fortis.
• Assist in creating and managing community campaigns and initiatives to foster player engagement, retention, and growth. 
• Collaborate with internal teams, including game developers, marketing, and creative, to ensure community perspective and authenticity.
• Engage with the community by responding to inquiries, feedback, and comments across social media channels, fostering a positive and supportive environment.
• Monitor community discussions and sentiment, providing insights and feedback to improve community engagement strategies.
• Stay up-to-date with industry trends and best practices in community and social media management, and apply them to our strategies and initiatives.
• Collaborate with external partners, such as influencers and content creators, to amplify our community reach and engagement.
• Support channel specialists' recruitment and onboarding process once the team expands, providing guidance and mentorship.

What you'll need to be successful

• Holistic understanding of organizational best practices around communication, transparency, and culture, particularly as they apply to community engagement and disciplines.
• A gamer at heart, someone who can assimilate into gaming communities and has a true passion for the games they help create.
• Ability to have successful and productive conversations about game direction, community requests, and business goals, finding a balance between conflicting opinions.
• Desire to come to the table with solutions and proactive feedback in the spirit of collaboration, supporting the player community.
• Keen awareness of the pulse of the Fortis and greater gaming community, with a focus on surfacing trends, industry shifts, and community members representing the company's values and interests.
• Deep understanding of the relationship between the studio and game communities, recognizing the crucial connections that drive positive relationships.
• Willingness to experiment and craft innovative ways to connect external communities with internal development teams, fostering strong relationships.
• Ability to effectively communicate platform strategies, persuading senior leaders, community leads, and development teams of their value and efficacy.
• Familiarity with various social media platforms and community channels, including Sprout Social, Discord, Reddit, Facebook, Instagram, Twitter, TikTok, Twitch, and YouTube.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously, while thriving in a dynamic and fast-paced environment.
• Experience in soft launch and early live phases of games as a service a plus.