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, United States

Please note this vacancy is open to candidates worldwide and is not limited to just US residents, it will require, however, your availability to work within US time zone. Feel more than free to apply regardless of location as this is a 100% remote, Work-From-Home role.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Currently, we are looking for a Project Manager as part of our Community Management team to help oversee the smooth running of Keywords Player Engagement Community Management and Social Media projects.

RESPONSIBILITIES:

Following the Community Management team's current project management processes and implementing any improvements or new processes.
Ensuring that all project and team-related documentation is stored correctly and is up to date.
Reporting project statuses and information to the management team on a regular basis.
Managing day-to-day client interaction in conjunction with project teams.
Setting and managing client expectations and resolving or escalating client issues in a timely manner.
Attending calls with prospective and ensuring that any follow-up actions are assigned to the right person and tracked appropriately.
Creating sales documents such as proposals and service overview decks.
Analyzing project profitability, revenue, margins, bill rates and realization.
Ensuring that correct quality control procedures are met.
Ultimately responsible for the success, client satisfaction, timely and on-scope delivery of assigned projects.
Managing project throughout the project lifecycle from initial briefing to continued scaling of larger teams.

REQUIREMENTS:

Minimum of 3 years’ experience in Project Management or similar role in the Video Games industry on successful games.
Availability to work on PST timezone.
Mature person able to handle a big team.
An understanding of social media / community management as a function within the video game industry.
A ‘can-do’ attitude.
Client-facing and negotiation skills.
Ability to work effectively and decisively under pressure.
Ability to handle multiple projects and multiple project types concurrently.
Highly organized with the ability to prioritize tasks.
Ability to prepare and control a work schedule and deliver to budget.
Ability to prepare, interpret, and effectively utilize management information reports.
Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.
Excellent verbal and written communication skills.
Superior competency using spreadsheet software (Excel, GSheets).
Basic IT literacy, specifically: MS Office suite, Word, Excel, Outlook.

Desirable
- Strong understanding and experience in different social media channels: Discord, Twitter and Facebook will be a plus.

BENEFITS:

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Create, Globalize, Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

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