As the super-platform for non-professional soccer in Europe, we bring pro-level experiences (news, data, gamification) to the mega-community of +190 million footballers and soccer fans.

We are a startup founded in 2021 in Cologne, Germany - our team consists of 30+ smart and "hungry" members working on Prematch in our offices in Cologne and Berlin (Marketing & Business Team) or remotely across Europe (Tech & Product Team).

We are supported by partners like Krombacher, Flaschenpost, Scalable Capital and DAZN, but there are still 1-2 bangers in the pipeline that you can be excited about! Furthermore, we are supported by successful investors like Ralf Reichert, the CEO of ESL or the entrepreneur Verena Pausder.

• live in London
• are involved in amateur football or hold knowledge of grassroots football.
• possess high enthusiasm levels
• have a willingness to learn the mentioned tools or have prior experience with them
• have a customer-first mindset
• love to interact with people and help them with their problems

… That fits already? Then you should read on :)

• Start: Immediately (flexible start)
• Office: London + option to work 3 days remote per week
• Scope: full time 
• Areas of Responsibility: Community
• Quick, easy & transparent application process

• Provide an enthusiastic support to the Prematch community
• Hold deep understanding of the Prematch target community and the amateur football ecosystem
• Handle queries and transactions with flair
• Collaborate effectively within a dynamic startup team
• Tackle additional tasks as needed with flexibility
• Analyse and continually optimise processes and workflows to drive our startup forward

…Still exciting? Continue here

• Handling customer inquiries with a smile
• Continuously refining our customer service for utmost satisfaction
• Gathering and analysing valuable customer feedback
• Swift response to customer reviews and opinions
• Constantly improving customer service workflows
• Assisting in monitoring customer service KPIs and metrics

• Dynamic and persuasive communicator (both orally and in writing)
• Deep-rooted customer focus
• Passionate pursuit of solutions and overcoming technical challenges
• Knowledge of our Prematch offerings
• Proactive mindset

• Knowledge of amateur football
• Experience/ knowledge of startup and Apps

• Be one of the first to make Prematch great
• A salary that stands up to the competition
• Shares (VSOP) for employees - you participate directly in success
• Flexible work culture, with all remote options
• You will be equipped with suitable IT by us
• Flexible working hours and 27 days of vacation per year
• Frequent team events and offsites
  
  

Then let's not waste any time! All we need is your current CV. You can easily submit further information about yourself in our short application form. Lisa will then get in touch with you! 
 
We can't wait to find out more about you!