Bungie is looking for a dedicated IT Support Specialist to function in the role as a Desktop Technician. You will be helping us support the workstations and people working on our world class games!

The successful candidate will be responsible for imaging numerous machines simultaneously, tracking project progress and deploying new machines across the studio. The ideal candidate will be able to solve common Windows and imaging issues and be able to operate independently. Organization and drive are key in this role.

Needed Skills

Responsibilities

• Install workstation operating systems according to documented procedures and/or customer specific needs
• Troubleshoot computer and basic user networking issues
• Understand the Install workstation operating systems according to documented procedures and/or customer specific needs
• Provides support for MS Windows 10 and 11
• Provides hardware, software and systems support
• Basic user account/computer object administration (Active Directory)
• Participate in the maintenance of equipment, inventory and related documentation
• Receive and ship inventory on an as needed basis

Required Skills & Experience:

• Skilled in installation and administration of operating systems, including Windows 10 and 11.
• Competent with command line tools
• Excellent organizational, time management and service delivery skills are required
• Excellent written and oral communication skills are required
• Experience in a role involving direct customer contact (internal and external customers)
• Must be able to lift up to 75 pounds as needed

Preferred:

• CompTIA A+ Certification
• Self-starter and ability to work with minimal supervision
• Experience with IP networking (Subnetting, VLANS, Routing)
• Familiarity with OS deployment tools (MDT, OSD, Fogg, etc.)

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