As the Full-Time Coordinator, Fan Services, you will play a key leadership role within the Fan Services department, guiding the team to deliver an exceptional guest experience that reflects our championship standards.

• Support the Assistant Manager by leading frontline Fan Services staff and Event Supervisors through a collaborative “one team” approach. Uphold departmental integrity and embody the championship vision in all areas of leadership and service delivery.
• Manage the Fan Services Survey program by analyzing and interpreting data to identify trends, insights, and areas for improvement in service delivery.
• Work in partnership with the HR department to recruit, onboard, and train part-time event staff, including Event Supervisors, ensuring all personnel are equipped for success.
• Provide consistent coaching, feedback, and, when necessary, disciplinary action to event personnel.
• Support the Assistant Manager by ensuring optimal staffing levels for all events by overseeing scheduling and deployments to maximize service efficiency.
• Ability to run small events at Scotiabank Arena and Coca-Cola Coliseum.
• Maintain a strong understanding of the applicable Event Staff Collective Bargaining Agreements. Promote positive and professional employer–employee relationships.
• Oversee ordering and tracking of uniforms and other event-related inventory for all venues.
• Maintain all staff-related tracking purposes