Coordinator, Sports Ticket Operations at BSE Global

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Brooklyn, NY 11232

BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMMARY

The Coordinator, Sports Ticket Operations is responsible for key ticket operations functions with a primary focus on the New York Liberty. On Liberty game days and select Nets game days, this individual will provide exemplary service at the box office to assist internal parties and season ticket members with ticketing and related customer service issues. This position will provide support to the New York Liberty and overall ticket operation at BSE Global and participate in special projects as business dictates.

The Coordinator, Sports Ticket Operations reports to the Senior Director, Sports Ticket Operations.

WHAT YOU WILL DO

Process, review and fulfill membership contracts and ticket orders for new sales, member services and group sales
Fulfill internal ticket requests for the New York Liberty and Brooklyn Nets
Facilitate payment plans and work closely with Sales & Service teams to ensure account compliance
Collaborate with counterparts in Analytics, Sales & Service, Sponsorship, Marketing, and Finance to accomplish team objectives
Execute sales initiatives with special offer builds and 3rd party integrations
Monitor online sales, pricing and inventory levels
Ensure online functionality for all sales links and online account management for ticket holders
Monitor and verify all game day systems
Use and learn ticket technologies to improve ticket operations and service opportunities for the business

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

WHO YOU ARE

Flexible and reliable standout colleague, always acting in the best interest of their department and the company as a whole
Display a keen attention to detail, strong conflict resolution, problem solving and analytical decision-making skills
Ability to build and maintain productive, positive relationships through strong communication and interpersonal skills
Demonstrates a proven ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, and company documents and records

WHAT YOU BRING

1-3 years of experience in ticket and/or box office operations, including internships
Bachelor’s degree required
Knowledge of ticket systems and related products such as Ticketmaster, SeatGeek, and/or AXS a plus

TRAVEL REQUIREMENTS

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

SALARY RANGE

$60,000 - $68,000

WORK ENVIRONMENT

Works primarily in an office environment but is expected to attend games and other events on evenings, weekends and holidays.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, transgender status, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, genetic information or any other characteristic prohibited by federal, state or local laws.

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