Join us in reshaping the future of golf! With a team of over 85 passionate people, we're dedicated to our mission in revolutionizing the golf industry one swing at a time. Our international Customer Care team, based in Munich, is seeking a motivated Customer Care Lead (all genders welcome!) to become part of our company in a dynamic and innovative environment. Ready to embrace your Vice?

• Manage and continuously optimize customer care operations 
• Ensure service excellence across all customer touchpoints by leveraging tools, processes, and data
• Own, develop, and refine workflows and automations in Zendesk, including AI-based assistance and macros
• Collaborate closely with global cross-functional teams (Operations, Marketing, Tech) to align on priorities and ensure a consistent customer experience
• Monitor KPIs and customer satisfaction metrics; identify trends and turn insights into actionable improvements
• Support the implementation of AI tools and participate in further automation of service processes

• 5+ years of experience in Customer Care / Customer Experience, ideally in e-commerce or DTC brands
• Solid knowledge of golf or a strong personal affinity for the sport
• Deep hands-on knowledge of Zendesk (or alternative tools) and its automation potential; experience with setting up or improving workflows is a must
• Experience with AI tools in customer service – ideally including implementation or integration – is a strong advantage.
• A passion for customer satisfaction and operational excellence, combined with a pragmatic mindset
• Proactive, solution-oriented and well-organized approach to work
• Excellent communication skills in English (spoken and written)

• We embrace diversity and innovation – our motley team comes from all backgrounds and perspectives, united by fresh and bold ideas.
• Taking ownership from day one – our ambitious vision relies on every individual stepping up to bring Vice Golf to the next level.
• Make your work hours fit your life – flexible work arrangements and remote work options cater to your work-life balance.
• Grow with us – we place great emphasis on your personal development, where you benefit from not only regular performance feedback but also an annual training budget.
• Escape the routine – within the EU, you’re free to choose your workspace for two weeks a year.
• Stay active – we’re invested in your well-being, subsidizing EGYM Wellpass so you can train for only 30 € a month.
• Enjoy! – get a delicious lunch with Wolt every week for free, our way of helping you save while savoring.
• Secure your (far) future – while retirement might seem distant to you, we’ve got you covered with options to enroll in our corporate pension plan.
• Work hard play hard – work on your golf skills and refine your swing on the state-of-the-art golf simulator and putting green in our office.
• Enjoy the open bar – have some Afterwork drinks on our rooftop while enjoying the view of the Alps.