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Sport Alliance GmbH is hiring a Customer Care Manager - Spanish support (m/f/d)

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Remote (Poland)
Posted 9 days ago
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Job Description

Do you want to make an impact in an agile, fast-paced team within the FitTech industry? How about a culture that truly values your opinions and ideas? If you want to develop meaningful solutions and work with a like-minded team to create the best results for our customers, you’ve come to the right place. Join us and be part of the digital transformation of the fitness industry.


Your position in our team
  • Support and advise our customers on complex inquiries and challenges regarding our software product via phone, chat, video call, and email
  • Liaise with our Sales, Accounting, Development, and Product teams, as well as our customers, to ensure seamless communication and effective problem-solving
  • Independently handle 1st and 2nd level support tickets from start to finish

    • Your profile
  • At least 3 years of experience in customer support or account management, ideally within the fitness industry
  • Fluency in Spanish (C1) and English (C1) (both written and spoken)
  • Strong IT affinity and a genuine interest in digital processes and software solutions
  • You are a natural problem-solver who enjoys adapting to new situations and interacting with customers and internal stakeholders daily
  • A service-oriented mindset and the ability to stay calm and focused during busy or high-pressure periods
  • Previous experience in the IT or SaaS industry is a distinct advantage

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    Salary Information

    Salary: $120,000 - $145,000

    🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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