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Sport Alliance GmbH is hiring a Customer Onboarding Consultant (m/f/d)

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Job Description

At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.

In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.


Your Position in Our Team
  • Lead customers through onboarding, implementation, training, migration, and go-live phases
  • Conduct configuration workshops to understand customer workflows and business needs
  • Translate operational requirements into scalable and stable system configurations
  • Advise customers on platform best practices and implementation decisions
  • Deliver structured trainings that enable successful and independent platform adoption
  • Ensure high-quality implementations before go-live
  • Support customers during migration and hypercare activities
  • Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
  • Document decisions, configurations, and open topics
  • Independently manage smaller implementation projects end-to-end

  • Your Profile
  • 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
  • Strong communication, facilitation, and customer-facing skills
  • Ability to understand operational workflows and translate them into scalable system solutions
  • Confidence in advising customers and recommending suitable solutions
  • Structured, proactive, and ownership-driven way of working
  • Comfortable working independently and cross-functionally
  • Fluency in Spanish, English, and German, both written and spoken
  • Experience with migrations, Zendesk, or enterprise customer environments is a plus

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    Salary Information

    Salary: 55.000 € - 66.000 €

    🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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