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<p data-start="0" data-end="275"><strong>At Sport Alliance, we help fitness and wellness businesses scale through digital solutions.

We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.</strong>

<p data-start="277" data-end="492"><strong>In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.</strong>

</div></br><b>Your Position in Our Team</b></br><div>

<li>Lead customers through onboarding, implementation, training, migration, and go-live phases</li>

<li data-section-id="gf4fj9" data-start="95" data-end="182">Conduct configuration workshops to understand customer workflows and business needs</li>

<li data-section-id="bhj9ox" data-start="183" data-end="268">Translate operational requirements into scalable and stable system configurations</li>

<li data-section-id="1mkjtbz" data-start="269" data-end="345">Advise customers on platform best practices and implementation decisions</li>

<li data-section-id="1w76kkv" data-start="346" data-end="435">Deliver structured trainings that enable successful and independent platform adoption</li>

<li data-section-id="1xxv2gn" data-start="436" data-end="490">Ensure high-quality implementations before go-live</li>

<li data-section-id="1swv4po" data-start="491" data-end="554">Support customers during migration and hypercare activities</li>

<li data-section-id="1fcg93l" data-start="555" data-end="652">Collaborate closely with Project Management, Customer Success, Product, and Engineering teams</li>

<li data-section-id="1f8r25m" data-start="653" data-end="708">Document decisions, configurations, and open topics</li>

<li data-section-id="pfe671" data-start="709" data-end="774" data-is-last-node="">Independently manage smaller implementation projects end-to-end</li>

</div></br><b>Your Profile</b></br>

<li data-section-id="1bmg3fk" data-start="1371" data-end="1523">2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments</li>

<li data-section-id="jfceqm" data-start="1589" data-end="1653">Strong communication, facilitation, and customer-facing skills</li>

<li data-section-id="zohpu8" data-start="1654" data-end="1749">Ability to understand operational workflows and translate them into scalable system solutions</li>

<li data-section-id="2tyf01" data-start="1750" data-end="1820">Confidence in advising customers and recommending suitable solutions</li>

<li data-section-id="14op0wo" data-start="1821" data-end="1881">Structured, proactive, and ownership-driven way of working</li>

<li data-section-id="1ekbiho" data-start="1882" data-end="1940">Comfortable working independently and cross-functionally</li>

<li>Fluency in Spanish, English, and German, both written and spoken</li>

<li data-section-id="con4aw" data-start="1941" data-end="2025" data-is-last-node="">Experience with migrations, Zendesk, or enterprise customer environments is a plus</li>

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