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, United States

ABOUT US

Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog and its Mountain Studio® retail locations.

We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.

We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities.

YOUR ROLE
Seasonal Customer Experience Representatives (CX) at Stio provide excellent customer service via a phone and email ticketing system with expert product knowledge and passion. The ideal candidate has a positive attitude, thrives in a team environment, excels in tough conversations, and is enthusiastic about providing the best customer experience possible. You will collaborate daily with Stio distribution centers and Stio customers who are excited to share your experiences. Ability to work remotely or in an office setting are both considered. Applicants living near a Stio Mountain Studio are strongly preferred.

Seasonal Customer Experience Representatives report to the Customer Experience Shift Managers.

YOUR RESPONSIBILITIES

Communicate daily via phone, email and chat with customers and coworkers
Actively manage the customer support conversation queue
Effectively answer customer inquiries in a timely manner and within required KPIs
Understand and articulate Stio product information and processes with ease
Uphold agent performance standards in Gladly accordingly

YOUR SKILLS AND EXPERIENCE

High School diploma or equivalent required, college degree preferred
Intermediate computer and typing skills required
Proficiency with Google Workspace and Microsoft Products preferred
Previous experience in customer service preferred
Outdoor apparel/apparel knowledge preferred
Excellent communication skills and a positive attitude
Versatility, demonstrated initiative, and the ability to collaborate with a team
Attention to detail and strong organizational skills required

THE FINE PRINT

Start date September 23rd
$18/hour starting wage
Role is part-time, hourly non-exempt
Flexible scheduling less than 20 hours per week
Holiday hours required
Holiday Pay
Seasonal role available through February 2025
$500 Gear Test credit
Seasonal employees will receive a Stio WFH equipment package

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $20,000 - $30,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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