Ready to level up your career?

Playtech Managed Services is looking for a proactive Customer Service Associate fluent in Dutch and English, with great communication skills.

Your influential mission. You will...

• Help to deliver exceptional gaming experiences to Holland Casino clients by providing outstanding customer support.
• Handle queries of existing customers via chat, e-mail, and/or phone calls,
• Use a professional and friendly approach in assisting with queries.
• Be empowered to resolve any customer issue.
• Follow our company's procedures and keep up with the standards.
• Meet predetermined personal and team targets.

Components for success. You...

• Have high-level verbal and written Dutch skills.
• Are fluent in English. 
• Demonstrate advanced computer literacy. 
• Possess excellent communication and multi-tasking abilities.
• Embrace teamwork, knowledge-sharing, and a supportive team environment.
• Present a strong commitment to achieving the team’s goals and targets. 
• Have the flexibility to work shifts to accommodate both your personal and professional commitments. 

You'll get extra points for...

• Having experience in customer support or client-facing roles.

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Some time ago the company took on a new, exciting, long-term project, with one of our biggest clients – Holland Casino. Holland Casino is a state-owned casino operating a total of fourteen locations in all parts of the Netherlands. We want to extend our services even further into the world of online gambling and offer a superb experience to their online clients. And so, we are looking for people ready to take on new challenges in an environment where they can develop their skills and grow personally and professionally.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.