Customer Service Manager at Kaizen Gaming

Read by 118 job seekers.

St Julian's, Malta

We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 16 markets with 2 brands, Betano & Stoiximan.

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?

Let’s start with the role

The Customer Service Manager is responsible for providing a productive and motivating working environment. They are following and implementing the general strategy within the team, leading and focusing on people development, team morale and performance, overall operation and function of the department.

As a CS Manager you will:

Collaborate with the head/director in accomplishing the overall goals of the division;
Create strategic plans, set long-, medium- and short-term goals and turn new ideas to projects;
Monitor BPO providers and deliverables;
Allocate projects and monitors progress, provide advice and assist when needed;
Analyze, evaluate and report for the overall results of the internal and outsource operations (quantitative and qualitative metrics);
Collaborate with supervisor and team leaders to ensure the smooth internal and external operation;
Monitor performance and needs of direct reports and overall performance of the department;
Responsible for recruiting needs and processes;
Collaborate with the QC team in regards of the qualitative reports (agents/ department evolution according to the KPIs);
Be updated regarding the customer service trends, tools and practices.

What you’ll bring

At least 5 years of experience in a relative position in customer service management;
Knowledge of Lean Six Sigma Methodology is desirable;
Passionate about Customer Service, with a data-driven approach and the ability to succeed in a dynamic environment;
Excellent organizational, communication, and interpersonal skills;
Self-motivated, autonomy in decision making, quick reaction to sudden incidents, efficient, flexible;
Available to travel as the role requires occasional face-to-face meetings with colleagues or to visit partners and/or 3rd parties.
Excellent command of Greek & English.

Kaizen Gaming Perks

🏃 A buddy will support you with your onboarding

💸 Competitive pay and bonus scheme

👩‍⚕️ Private health insurance for you and your family

💰 Monthly meal allowance

⭐Developmental 360° feedback framework

📚 Unlimited access to Udemy & continuous training

#LI-Onsite

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $35,000 - $45,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

Apply for this job

See more jobs at Kaizen Gaming