We are seeking Customer Service Representatives for our Peacock customer support team. As a Customer Service Representative, you will be the first point of contact for Peacock viewers via social platforms, chat, email and more.    

Job Duties 

• Providing customer service support for viewers through various channels, such as social media, phone, email, and chat. 

• Expert in managing social media platforms in crafting creative responses both publicly and privately to our customers. 

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company 

• Serve as the front line of technical issues, outages and escalations for broadcast viewing or digital streaming. 

• Become an expert in all Peacock platforms including but not limited to: mobile application, website, TV apps and devices, and TV broadcast. 

• Troubleshooting technical issues on a variety of device applications to ensure seamless streaming and viewability. 

• Maintain accurate and up-to-date account and billing information of customers through CRM and billing software. 

• Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service 

• Participate in a quality program to certify that a high level of accuracy and customer support are consistently being delivered, utilizing NPS as the primary driving metric